Welcome to “Contact Center AI Conversational Design with Dialogflow”, the first course in the “Customer Experiences with Contact Center AI” specialization.
This is an intermediate course, intended for learners with the following types of roles:
• Architects and systems integrators implementing Contact Center AI
• Conversational Architects
• Contact center virtual agent and application developers
• Business managers
Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience.