Customer Service Essentials Lightning Skills Bundle Certificate

  • Course provided by New Skills Academy
  • Study type: Online
  • Starts: Anytime
  • Price: £15.50 £50

69% discount for Rest Less members

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New Skills Academy

Course Description

Customer Service Essentials Lightning Skills Bundle

In Customer Service Essentials, you will focus on transferable skills and ways to use and improve confidence and communication in the workplace. This course bundle is meant to be used before or as a complement to the Customer Services Pack 2. Each pack offers unique insights and interesting courses, all focusing on the topic of customer service. In this bundle, you will look at a wide variety of different customer service settings and applicable skills. Most industries and job positions have to deal with the same group of people - customers. No matter what business you’re in, it’s likely that you have to deal with people at some point. Whether you’re working with patients, customers or clients - customer service is an essential skill in all respects. Learning about creating and maintaining customer relations is one of the most impressive and all-inclusive skills to have on your CV and in your repertoire. Customer service, in a nutshell, is the act of caring for a customer’s needs and delivering service in a professional and respectful way. One of the biggest challenges of customer service is the simple fact that everyone is different, and businesses need to find a way to appeal to and satisfy everyone. Throughout this bundle, you will focus on the many ways that you can work on yourself in order to help your customer service abilities.

You Will Learn:

  • About the basics of communication. This is a skill essential in every aspect of life, whether it’s in your social life or your work life. It’s also an integral part of customer service. In this course bundle, you will learn about different approaches to communication and complementary skills like assertiveness.
  • About specific settings of customer service, such as on camera, at a helpdesk and through email. There are so many ways and mediums to communicate with customers and clients. This bundle aims to make you aware of the most common ones and how to master them.

Benefits of Taking This Course:

  • You will have access to eight courses, each dedicated to giving you a comprehensive understanding of a different Customer Service topic. By the end of this course bundle, you will be well-versed in several different areas of customer service.
  • This bundle is specifically organised to give you the best possible selection of Customer Service Essentials courses. It is designed to help you progress in your customer service skills and knowledge as quickly and efficiently as possible.
  • You will be able to improve on skills that you already have. This course bundle isn’t just useful for people who are totally new to customer service, it’s also great for anyone who wants a refresher on their knowledge, or a way to prove that they are committed to self-development.
  • You will be able to improve your CV upon completion of this course bundle. This can show potential employers that you not only have these skills, but also that you are dedicated to learning new things.