Customer Service: Keep 'em coming back!

  • Course provided by Udemy
  • Study type: Online
  • Starts: Anytime
  • Price: See latest price on Udemy
Udemy

Course Description

Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically.

This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.

Who this course is for:

  • Anyone who has any interaction with customers in any business should take this course!

Course content

5 sections • 12 lectures • 39m total length

Instructor

Build your dream company doing what you love.
  • 4.4 Instructor Rating
  • 3,554 Reviews
  • 11,481 Students
  • 9 Courses

Since 1994, we have been meeting with and interviewing successful business builders. We have toured their facilities, met with their employees, observed their behavior, and recorded their stories. Our fieldwork has uncovered the critical practices successful entrepreneurs use to start and build thriving companies. When these practices are used in a new and growing venture, the probability of success goes up dramatically; when these practices are absent, the probability of failure is high. Our entrepreneurial training programs will teach you how to implement these critical practices in your own business. By mastering these concepts, you will greatly improve your odds for success.

Our team is comprised of individuals with extensive experience as entrepreneurs, business consultants and university professors. We also have an in-house film department that has interviewed and filmed hundreds of entrepreneurs around the world.

At The Main Street Entrepreneur, our mission is to provide the most innovative and engaging resources available to help aspiring entrepreneurs and business builders create successful ventures. We help turn ideas into opportunities, opportunities into business models, and business models into thriving organizations. While doing so we pledge to maintain values of exemplary leadership, continuous improvement, distinguishing service, excellent efficiency, total integrity, and a broader contribution.

Expected Outcomes

  1. Make your customers happy! Create customers who spread word about your business Exceed customer expectations Curated for the Udemy Business collection Requirements Open a new text document or grab a pen and paper and get ready to learn! Description Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically. This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business. Who this course is for: Anyone who has any interaction with customers in any business should take this course! Show more Show less Course content 5 sections • 12 lectures • 39m total length Expand all sections Introduction: Who We Are 1 lecture • 1min Introduction: Who We Are Preview 01:21 Give Distinguishing Service 3 lectures • 5min Becoming The Best 02:08 Entrepreneurs Discuss Distinguishing Service Preview 02:19 Exercise 1 00:24 The Importance of Customer Service 1 lecture • 5min The Importance of Distinguishing Service Preview 05:20 Customer Service Strategies 1 lecture • 9min Strategies for Distinguishing Service Preview 09:28 Customer Service Systems 6 lectures • 19min The Service is in the System 02:18 Customer Service Systems 09:31 Shasta Leatherworks - Prineville, Oregon 04:14 Mike Domeyer - Shasta Leatherwors Lifetime Guarantee. 01:28 Exercise 2 00:24 A Final Thought 00:43 Customer Service Questions for Thought 11 questions Instructor The Main Street Entrepreneur Build your dream company doing what you love. 4.4 Instructor Rating 3,554 Reviews 11,481 Students 9 Courses Since 1994, we have been meeting with and interviewing successful business builders. We have toured their facilities, met with their employees, observed their behavior, and recorded their stories. Our fieldwork has uncovered the critical practices successful entrepreneurs use to start and build thriving companies. When these practices are used in a new and growing venture, the probability of success goes up dramatically; when these practices are absent, the probability of failure is high. Our entrepreneurial training programs will teach you how to implement these critical practices in your own business. By mastering these concepts, you will greatly improve your odds for success. Our team is comprised of individuals with extensive experience as entrepreneurs, business consultants and university professors. We also have an in-house film department that has interviewed and filmed hundreds of entrepreneurs around the world. At The Main Street Entrepreneur, our mission is to provide the most innovative and engaging resources available to help aspiring entrepreneurs and business builders create successful ventures. We help turn ideas into opportunities, opportunities into business models, and business models into thriving organizations. While doing so we pledge to maintain values of exemplary leadership, continuous improvement, distinguishing service, excellent efficiency, total integrity, and a broader contribution. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? '' : 'checked'; var radios = document.querySelectorAll('[name="' + input.dataset.name + '"]'); for (var i = 0; i (function(){window['__CF$cv$params']={r:'67731a21098f408f',m:'6290a7f3ed5b984302822d33ab3a7733b2ad4b0e-1627695453-1800-Ab/vIkNaG1jVGM0FXOqsdz02NJRz4d43AXUJQbJblhQsljq8lh+ibUobsPfmLvSAQEeAfsI91JEr78iohczVfjG3q5txhn31vg4woN2caNzgRb7dRAHM79j9NpbrrDkzMlArpGZjXFiMG5ztH43MyoRx+cLK4YmgxVjgCFR/QcIk',s:[0x4d3e4987ee,0x968d4f1990],}})();
  2. Create customers who spread word about your business Exceed customer expectations Curated for the Udemy Business collection Requirements Open a new text document or grab a pen and paper and get ready to learn! Description Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically. This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business. Who this course is for: Anyone who has any interaction with customers in any business should take this course! Show more Show less Course content 5 sections • 12 lectures • 39m total length Expand all sections Introduction: Who We Are 1 lecture • 1min Introduction: Who We Are Preview 01:21 Give Distinguishing Service 3 lectures • 5min Becoming The Best 02:08 Entrepreneurs Discuss Distinguishing Service Preview 02:19 Exercise 1 00:24 The Importance of Customer Service 1 lecture • 5min The Importance of Distinguishing Service Preview 05:20 Customer Service Strategies 1 lecture • 9min Strategies for Distinguishing Service Preview 09:28 Customer Service Systems 6 lectures • 19min The Service is in the System 02:18 Customer Service Systems 09:31 Shasta Leatherworks - Prineville, Oregon 04:14 Mike Domeyer - Shasta Leatherwors Lifetime Guarantee. 01:28 Exercise 2 00:24 A Final Thought 00:43 Customer Service Questions for Thought 11 questions Instructor The Main Street Entrepreneur Build your dream company doing what you love. 4.4 Instructor Rating 3,554 Reviews 11,481 Students 9 Courses Since 1994, we have been meeting with and interviewing successful business builders. We have toured their facilities, met with their employees, observed their behavior, and recorded their stories. Our fieldwork has uncovered the critical practices successful entrepreneurs use to start and build thriving companies. When these practices are used in a new and growing venture, the probability of success goes up dramatically; when these practices are absent, the probability of failure is high. Our entrepreneurial training programs will teach you how to implement these critical practices in your own business. By mastering these concepts, you will greatly improve your odds for success. Our team is comprised of individuals with extensive experience as entrepreneurs, business consultants and university professors. We also have an in-house film department that has interviewed and filmed hundreds of entrepreneurs around the world. At The Main Street Entrepreneur, our mission is to provide the most innovative and engaging resources available to help aspiring entrepreneurs and business builders create successful ventures. We help turn ideas into opportunities, opportunities into business models, and business models into thriving organizations. While doing so we pledge to maintain values of exemplary leadership, continuous improvement, distinguishing service, excellent efficiency, total integrity, and a broader contribution. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? '' : 'checked'; var radios = document.querySelectorAll('[name="' + input.dataset.name + '"]'); for (var i = 0; i (function(){window['__CF$cv$params']={r:'67731a21098f408f',m:'6290a7f3ed5b984302822d33ab3a7733b2ad4b0e-1627695453-1800-Ab/vIkNaG1jVGM0FXOqsdz02NJRz4d43AXUJQbJblhQsljq8lh+ibUobsPfmLvSAQEeAfsI91JEr78iohczVfjG3q5txhn31vg4woN2caNzgRb7dRAHM79j9NpbrrDkzMlArpGZjXFiMG5ztH43MyoRx+cLK4YmgxVjgCFR/QcIk',s:[0x4d3e4987ee,0x968d4f1990],}})();
  3. Exceed customer expectations Curated for the Udemy Business collection Requirements Open a new text document or grab a pen and paper and get ready to learn! Description Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically. This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business. Who this course is for: Anyone who has any interaction with customers in any business should take this course! Show more Show less Course content 5 sections • 12 lectures • 39m total length Expand all sections Introduction: Who We Are 1 lecture • 1min Introduction: Who We Are Preview 01:21 Give Distinguishing Service 3 lectures • 5min Becoming The Best 02:08 Entrepreneurs Discuss Distinguishing Service Preview 02:19 Exercise 1 00:24 The Importance of Customer Service 1 lecture • 5min The Importance of Distinguishing Service Preview 05:20 Customer Service Strategies 1 lecture • 9min Strategies for Distinguishing Service Preview 09:28 Customer Service Systems 6 lectures • 19min The Service is in the System 02:18 Customer Service Systems 09:31 Shasta Leatherworks - Prineville, Oregon 04:14 Mike Domeyer - Shasta Leatherwors Lifetime Guarantee. 01:28 Exercise 2 00:24 A Final Thought 00:43 Customer Service Questions for Thought 11 questions Instructor The Main Street Entrepreneur Build your dream company doing what you love. 4.4 Instructor Rating 3,554 Reviews 11,481 Students 9 Courses Since 1994, we have been meeting with and interviewing successful business builders. We have toured their facilities, met with their employees, observed their behavior, and recorded their stories. Our fieldwork has uncovered the critical practices successful entrepreneurs use to start and build thriving companies. When these practices are used in a new and growing venture, the probability of success goes up dramatically; when these practices are absent, the probability of failure is high. Our entrepreneurial training programs will teach you how to implement these critical practices in your own business. By mastering these concepts, you will greatly improve your odds for success. Our team is comprised of individuals with extensive experience as entrepreneurs, business consultants and university professors. We also have an in-house film department that has interviewed and filmed hundreds of entrepreneurs around the world. At The Main Street Entrepreneur, our mission is to provide the most innovative and engaging resources available to help aspiring entrepreneurs and business builders create successful ventures. We help turn ideas into opportunities, opportunities into business models, and business models into thriving organizations. While doing so we pledge to maintain values of exemplary leadership, continuous improvement, distinguishing service, excellent efficiency, total integrity, and a broader contribution. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? '' : 'checked'; var radios = document.querySelectorAll('[name="' + input.dataset.name + '"]'); for (var i = 0; i (function(){window['__CF$cv$params']={r:'67731a21098f408f',m:'6290a7f3ed5b984302822d33ab3a7733b2ad4b0e-1627695453-1800-Ab/vIkNaG1jVGM0FXOqsdz02NJRz4d43AXUJQbJblhQsljq8lh+ibUobsPfmLvSAQEeAfsI91JEr78iohczVfjG3q5txhn31vg4woN2caNzgRb7dRAHM79j9NpbrrDkzMlArpGZjXFiMG5ztH43MyoRx+cLK4YmgxVjgCFR/QcIk',s:[0x4d3e4987ee,0x968d4f1990],}})();