Customer Success: How to Reduce Churn and Increase Retention

  • Course provided by Udemy
  • Study type: Online
  • Starts: Anytime
  • Price: See latest price on Udemy
Udemy

Course Description

ALMOST 50,000 PEOPLE ENROLLED ON MY COURSES AND OVER 12,000 PROFESSIONALS TRAINED TO BECOME CUSTOMER SUCCESS MANAGERS... THERE MUST BE A REASON FOR THAT!

Would you like to learn the most effective ways to reduce the churn in your company?, Are you planning on becoming a Customer Success Manager? If so, this is the course for you.

Here I will walk you through step by step the best possible techniques to reduce the churn rate of your company in just a few months.

Looking for a $70,000 job? Want to become a Customer Success Manager?

Did you know that according to Payscale the average salary for a Customer Success Manager is around $70,000 a year? What is most interesting, is that this is a new industry, and there is no college education or official certificate that you can get. So as long as you have the right knowledge, skills and attitude you can become a customer success manager.

In this course on how to reduce churn and increase retention, you will discover the techniques that will allow you to do an extraordinary job as a customer success manager, and you will be ready to talk about these strategies when you get asked in a job interview “how would you reduce the churn in our company?”

Already an experienced Customer Success Manager?

If you are already working as a customer success manager, and you are searching for new ways to tackle your churn problem. Then, even though this course might be too basic for you, ask yourself, if thanks to the information here, you get just one single idea, that allows you to retain one extra customer a year, would that be worth more than the investment of this online course on how to reduce churn?

Chances are that the answer is, YES IT IS WORTH IT! Unless your customers pay $10 a year, in which case, saving one customer won’t do much.

Now, the reality is that to reduce churn, you need to be always searching for new ways to increase your retention rate, and improve your customer success manager skills.

The investment in this course

Either if you are trying to become a customer success manager, you just started as one, or you are an experienced CSM, the ideas that you can take from this course are just too valuable, they are worth much more than the few dollars of investment to enroll in this course.

For the price of less than having lunch for two in a cheap fast food restaurant, you can get new ideas and skills that can have a great impact on you landing one of the best-paid jobs in the tech industry, or that can boost your career as a customer success manager and help you improve your actual churn rate and retention rate.

Welcome to the online course Customer Success: How To Reduce Your Churn Rate And Increase Your Retention Rate.

I will see you inside!

Who this course is for:

  • This is a begginer - intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management
  • Anyone who is looking for new ways to reduce churn in ther company and increase retention
  • Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company
  • Professionals trying to retain their customers for longer periods of time and reduce their loss of clients

Expected Outcomes

  1. You will be able to increase your retention rate You will reduce your churn rate Increase your annual recurrent revenue Keep customers happy and loyal to your company Curated for the Udemy Business collection Requirements Understand and explain how to reduce churn in your company and prevent the lost of hundreds of thousands of dollars/ Be able to increase the retention of your customers, and the annual recurrent revenue significantly by implementing this techniques Description ALMOST 50,000 PEOPLE ENROLLED ON MY COURSES AND OVER 12,000 PROFESSIONALS TRAINED TO BECOME CUSTOMER SUCCESS MANAGERS... THERE MUST BE A REASON FOR THAT! Would you like to learn the most effective ways to reduce the churn in your company?, Are you planning on becoming a Customer Success Manager? If so, this is the course for you. Here I will walk you through step by step the best possible techniques to reduce the churn rate of your company in just a few months. Looking for a $70,000 job? Want to become a Customer Success Manager? Did you know that according to Payscale the average salary for a Customer Success Manager is around $70,000 a year? What is most interesting, is that this is a new industry, and there is no college education or official certificate that you can get. So as long as you have the right knowledge, skills and attitude you can become a customer success manager. In this course on how to reduce churn and increase retention, you will discover the techniques that will allow you to do an extraordinary job as a customer success manager, and you will be ready to talk about these strategies when you get asked in a job interview “how would you reduce the churn in our company?” Already an experienced Customer Success Manager? If you are already working as a customer success manager, and you are searching for new ways to tackle your churn problem. Then, even though this course might be too basic for you, ask yourself, if thanks to the information here, you get just one single idea, that allows you to retain one extra customer a year, would that be worth more than the investment of this online course on how to reduce churn? Chances are that the answer is, YES IT IS WORTH IT! Unless your customers pay $10 a year, in which case, saving one customer won’t do much. Now, the reality is that to reduce churn, you need to be always searching for new ways to increase your retention rate, and improve your customer success manager skills. The investment in this course Either if you are trying to become a customer success manager, you just started as one, or you are an experienced CSM, the ideas that you can take from this course are just too valuable, they are worth much more than the few dollars of investment to enroll in this course. For the price of less than having lunch for two in a cheap fast food restaurant, you can get new ideas and skills that can have a great impact on you landing one of the best-paid jobs in the tech industry, or that can boost your career as a customer success manager and help you improve your actual churn rate and retention rate. Welcome to the online course Customer Success: How To Reduce Your Churn Rate And Increase Your Retention Rate. I will see you inside! Who this course is for: This is a begginer - intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management Anyone who is looking for new ways to reduce churn in ther company and increase retention Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company Professionals trying to retain their customers for longer periods of time and reduce their loss of clients Show more Show less Course content 4 sections • 38 lectures • 1h 41m total length Expand all sections Introduction 4 lectures • 11min About the author of How to Reduce Churn - Customer Success Manager Strategies Preview 01:24 Introduce yourself 1 question Tips to follow this customer success course on How to Reduce Churn Preview 03:21 What is churn and why do you need to care so much about it Preview 03:43 Why is reducing churn so important? Preview 03:01 PRACTICE #1 1 question WHAT YOU MUST KNOW ABOUT CHURN 5 lectures • 11min Is your churn rate your fault as a customer success manager? 01:39 Churn and your customer's journey 01:10 Focus on what matter must as a customer success manager Preview 01:26 The cost of getting new customers vs reducing your churn rate 02:15 The cost of losing customers. Churn is an opportunity, not a given 04:55 Fundamentals of Churn 2 questions PRACTICE #2 1 question HOW TO REDUCE CHURN AND INCREASE YOUR RETENTION - THE STRATEGIES THAT YOU NEED 22 lectures • 1hr 8min Getting started with strategies on how to reduce churn 01:21 Product quality vs great marketing 01:36 Profile your ideal customers to prevent churn 03:03 Attract the right customers to increase your retention 03:38 Set realistic expectation and goals for your new customers, and make them happen 01:56 Deliver excellent onboarding experience and plant the seeds for retention 02:40 Minimize time to first value (TTFV or TFV) to lock them in 02:39 Take them to the Wow moment, and kill any possibilities for churn 03:55 Offer the best tutorials about your product or service. 02:34 Offer great customer support to lo them know that you got their back Preview 05:38 Create content to help them be successful so they can afford your SaaS / product 04:11 Identify which customers are at risk of churning and engage with them 01:38 Customer Success Managers listen to their customers and gather information 08:00 Understand where you are failing and how to improve it 03:15 Ask for testimonials 02:36 Make sure they use the features they need - Be THEIR Customer Success Manager 03:10 When you mess up, fix it fast and do it right 03:22 The Pareto Principle - Worth too much money - How much is it worth for you? 04:10 Communication and follow up emails 03:09 Keep an eye in your competitors and industry changes 01:34 Install a feedback bar to understand your customers 02:02 Real time chats, dramatically will reduce your churn and improve your retention 02:10 Churn reduction strategies 2 questions PRACTICE #3 1 question THE PLAN TO REDUCE CHURN, LESSONS LEARNED AND FAQS 7 lectures • 10min More tips and hacks 00:36 Frequently asked questions about how to reduce churn - customer success 03:01 What you should take from the customer success course on how to reduce churn 00:52 What to do in the next 30 days to reduce churn in your company 03:25 Final Message 01:23 PRACTICE #4: What to implement next? 1 question How would you like me to help you? 00:32 BONUS Lecture: Keep improving your skills with the rest of the courses 00:17 Instructors Gustavo Escobar Henríquez Helping businesses generate quality leads and sales 4.4 Instructor Rating 6,801 Reviews 51,049 Students 25 Courses ------------------------------------------------ENGLISH------------------------------------------------ 46,000+ PEOPLE ENROLLED ON MY COURSES... THERE MUST BE A REASON FOR THAT! Since 2008 I have owned several professional training companies with clients like Yahoo, Sony, Mitsubishi, Avon, Luxury Collection Hotels, to mention a few of the 2,000 companies that we have worked with. As an online instructor, more than 46,000 professionals from all over the world have enrolled on my courses. I am also a lawyer, with a Master's Degree in Financial and Stock Markets. I started my first business at 21 years old, and since then I have built a strong background in lead generation, sales and management, where I focused most of my time. Having sold different products/services all over the world, including EMEA, LATAM, North America, Asia, Australia... Now, above all, I am a family man, father of two amazing kids and happily married. And I have lived in Spain, Ecuador, United Kingdom, United States, Belgium. Right now I live in Sacramento, California. Enroll in any of my courses and you will find precisely what you can find in the description. I am looking forward to knowing you. JOIN OUR AWESOME COMMUNITY NOW ------------------------------------------------ ESPAÑOL------------------------------------------------ 46.000 PROFESIONALES INSCRITOS EN MIS CURSOS... ¡ESO SOLO ES POSIBLE CON CURSOS DE CALIDAD! Desde el 2008 he tenido varias empresas de formación de profesionales con clientes como Sony, Yahoo, Mitsubishi, Avon, Luxury Collection Hotels y otras 2.000 empresas más. Como instructor online, más de 46.000 profesionales de casi 150 países se han inscrito en mis cursos. Además soy una persona extremadamente feliz. Emprendedor en serie y vendedor/comercial de nacimiento. Licenciado en Derecho y Máster en Mercados Financieros y Bolsa. Soy un hombre enamorado de la vida y de mi familia, felizmente casado, padre de dos preciosidades que posiblemente sean el próximo paso en la evolución de la humanidad. Soy un buen amigo y me gusta hacer nuevos amigos. no me queda otra opción, ya que hasta los 18 años estudié en 9 colegios, en 6 ciudades diferentes y la universidad la hice en otra ciudad. -Blogger -Conferenciante / Speaker / Ponente en: Ventas - LinkedIn Lead Generation - Marca Personal -Autor de Sales Master Checklist (SMC). -Cofundador de Ruta 67 una plataforma online de aprendizaje de idiomas jugando. Amante de la venta y la actividad comercial, de aprender, leer, ver todo lo que pueda sobre desarrollo personal y negocios. Soy un soñador, un inconformista y una persona realmente feliz. He vivido o pasado largas temporadas en Guayaquil y Quito (Ecuador), Madrid y Valencia (España), California, Nueva York, Florida (EEUU) y Hertfordshire (Inglaterra), Bruselas (Bélgica) He creado varias empresas; he intentado alcanzar el éxito profesional con varios negocios y fallado en varios de ellos y aprendido de esos fallos. Conozco lo que es haber quebrado y no saber cómo pagar los sueldos de mis trabajadores el próximo mes, o incluso el alquiler de mi casa y devanarme los sesos hasta encontrar una solución. También conozco el lado opuesto y no hace falta que te diga que ES MUCHO MEJOR Ahora hago lo que me apasiona: ayudar a empresas y personas a conseguir sus metas y objetivos. Mis especialidades en el área de formación son Ventas, Marca Personal y LinkedIn Marketing, LinkedIn para empresas, LinkedIn para encontrar trabajo y muchas otras versiones de esta red. Show more Show less Digital Life Academy Develop your skills to succeed in a digital world 4.4 Instructor Rating 6,741 Reviews 50,022 Students 22 Courses **** 30,000 students from 154 countries trust us! **** Try us one time, and we will earn your trust by constantly delivering quality content for you. Digital Life Academy brings you courses that will help you develop your skills to succeed in a digital world. We believe that that those who take action today are going to live a better life tomorrow. And we are committed to helping them however we can. How can we help you? We create courses that will help you increase your value and improve your skills so that you can offer what others can’t. You can watch our courses on Udemy at any time, from anywhere, 24/7 and 365 days a year, some years even 366 days ;) And when you enroll in one of our courses you have a 30-day money-back guarantee, so if after taking the course you feel like it is not what you were looking for, just let us know and you will get a refund. So there is no risk at all, the only risk you take is if you don’t enroll and try to sharpen your skills. Try one of our course, and let us show you why thousands of students from around the world put their trust in us. FOR INSTRUCTORS: Are you an instructor? Do you want to work with us? Reach out and let’s find out how can we create a course together! Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? 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  2. You will reduce your churn rate Increase your annual recurrent revenue Keep customers happy and loyal to your company Curated for the Udemy Business collection Requirements Understand and explain how to reduce churn in your company and prevent the lost of hundreds of thousands of dollars/ Be able to increase the retention of your customers, and the annual recurrent revenue significantly by implementing this techniques Description ALMOST 50,000 PEOPLE ENROLLED ON MY COURSES AND OVER 12,000 PROFESSIONALS TRAINED TO BECOME CUSTOMER SUCCESS MANAGERS... THERE MUST BE A REASON FOR THAT! Would you like to learn the most effective ways to reduce the churn in your company?, Are you planning on becoming a Customer Success Manager? If so, this is the course for you. Here I will walk you through step by step the best possible techniques to reduce the churn rate of your company in just a few months. Looking for a $70,000 job? Want to become a Customer Success Manager? Did you know that according to Payscale the average salary for a Customer Success Manager is around $70,000 a year? What is most interesting, is that this is a new industry, and there is no college education or official certificate that you can get. So as long as you have the right knowledge, skills and attitude you can become a customer success manager. In this course on how to reduce churn and increase retention, you will discover the techniques that will allow you to do an extraordinary job as a customer success manager, and you will be ready to talk about these strategies when you get asked in a job interview “how would you reduce the churn in our company?” Already an experienced Customer Success Manager? If you are already working as a customer success manager, and you are searching for new ways to tackle your churn problem. Then, even though this course might be too basic for you, ask yourself, if thanks to the information here, you get just one single idea, that allows you to retain one extra customer a year, would that be worth more than the investment of this online course on how to reduce churn? Chances are that the answer is, YES IT IS WORTH IT! Unless your customers pay $10 a year, in which case, saving one customer won’t do much. Now, the reality is that to reduce churn, you need to be always searching for new ways to increase your retention rate, and improve your customer success manager skills. The investment in this course Either if you are trying to become a customer success manager, you just started as one, or you are an experienced CSM, the ideas that you can take from this course are just too valuable, they are worth much more than the few dollars of investment to enroll in this course. For the price of less than having lunch for two in a cheap fast food restaurant, you can get new ideas and skills that can have a great impact on you landing one of the best-paid jobs in the tech industry, or that can boost your career as a customer success manager and help you improve your actual churn rate and retention rate. Welcome to the online course Customer Success: How To Reduce Your Churn Rate And Increase Your Retention Rate. I will see you inside! Who this course is for: This is a begginer - intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management Anyone who is looking for new ways to reduce churn in ther company and increase retention Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company Professionals trying to retain their customers for longer periods of time and reduce their loss of clients Show more Show less Course content 4 sections • 38 lectures • 1h 41m total length Expand all sections Introduction 4 lectures • 11min About the author of How to Reduce Churn - Customer Success Manager Strategies Preview 01:24 Introduce yourself 1 question Tips to follow this customer success course on How to Reduce Churn Preview 03:21 What is churn and why do you need to care so much about it Preview 03:43 Why is reducing churn so important? Preview 03:01 PRACTICE #1 1 question WHAT YOU MUST KNOW ABOUT CHURN 5 lectures • 11min Is your churn rate your fault as a customer success manager? 01:39 Churn and your customer's journey 01:10 Focus on what matter must as a customer success manager Preview 01:26 The cost of getting new customers vs reducing your churn rate 02:15 The cost of losing customers. Churn is an opportunity, not a given 04:55 Fundamentals of Churn 2 questions PRACTICE #2 1 question HOW TO REDUCE CHURN AND INCREASE YOUR RETENTION - THE STRATEGIES THAT YOU NEED 22 lectures • 1hr 8min Getting started with strategies on how to reduce churn 01:21 Product quality vs great marketing 01:36 Profile your ideal customers to prevent churn 03:03 Attract the right customers to increase your retention 03:38 Set realistic expectation and goals for your new customers, and make them happen 01:56 Deliver excellent onboarding experience and plant the seeds for retention 02:40 Minimize time to first value (TTFV or TFV) to lock them in 02:39 Take them to the Wow moment, and kill any possibilities for churn 03:55 Offer the best tutorials about your product or service. 02:34 Offer great customer support to lo them know that you got their back Preview 05:38 Create content to help them be successful so they can afford your SaaS / product 04:11 Identify which customers are at risk of churning and engage with them 01:38 Customer Success Managers listen to their customers and gather information 08:00 Understand where you are failing and how to improve it 03:15 Ask for testimonials 02:36 Make sure they use the features they need - Be THEIR Customer Success Manager 03:10 When you mess up, fix it fast and do it right 03:22 The Pareto Principle - Worth too much money - How much is it worth for you? 04:10 Communication and follow up emails 03:09 Keep an eye in your competitors and industry changes 01:34 Install a feedback bar to understand your customers 02:02 Real time chats, dramatically will reduce your churn and improve your retention 02:10 Churn reduction strategies 2 questions PRACTICE #3 1 question THE PLAN TO REDUCE CHURN, LESSONS LEARNED AND FAQS 7 lectures • 10min More tips and hacks 00:36 Frequently asked questions about how to reduce churn - customer success 03:01 What you should take from the customer success course on how to reduce churn 00:52 What to do in the next 30 days to reduce churn in your company 03:25 Final Message 01:23 PRACTICE #4: What to implement next? 1 question How would you like me to help you? 00:32 BONUS Lecture: Keep improving your skills with the rest of the courses 00:17 Instructors Gustavo Escobar Henríquez Helping businesses generate quality leads and sales 4.4 Instructor Rating 6,801 Reviews 51,049 Students 25 Courses ------------------------------------------------ENGLISH------------------------------------------------ 46,000+ PEOPLE ENROLLED ON MY COURSES... THERE MUST BE A REASON FOR THAT! Since 2008 I have owned several professional training companies with clients like Yahoo, Sony, Mitsubishi, Avon, Luxury Collection Hotels, to mention a few of the 2,000 companies that we have worked with. As an online instructor, more than 46,000 professionals from all over the world have enrolled on my courses. I am also a lawyer, with a Master's Degree in Financial and Stock Markets. I started my first business at 21 years old, and since then I have built a strong background in lead generation, sales and management, where I focused most of my time. Having sold different products/services all over the world, including EMEA, LATAM, North America, Asia, Australia... Now, above all, I am a family man, father of two amazing kids and happily married. And I have lived in Spain, Ecuador, United Kingdom, United States, Belgium. Right now I live in Sacramento, California. Enroll in any of my courses and you will find precisely what you can find in the description. I am looking forward to knowing you. JOIN OUR AWESOME COMMUNITY NOW ------------------------------------------------ ESPAÑOL------------------------------------------------ 46.000 PROFESIONALES INSCRITOS EN MIS CURSOS... ¡ESO SOLO ES POSIBLE CON CURSOS DE CALIDAD! Desde el 2008 he tenido varias empresas de formación de profesionales con clientes como Sony, Yahoo, Mitsubishi, Avon, Luxury Collection Hotels y otras 2.000 empresas más. Como instructor online, más de 46.000 profesionales de casi 150 países se han inscrito en mis cursos. Además soy una persona extremadamente feliz. Emprendedor en serie y vendedor/comercial de nacimiento. Licenciado en Derecho y Máster en Mercados Financieros y Bolsa. Soy un hombre enamorado de la vida y de mi familia, felizmente casado, padre de dos preciosidades que posiblemente sean el próximo paso en la evolución de la humanidad. Soy un buen amigo y me gusta hacer nuevos amigos. no me queda otra opción, ya que hasta los 18 años estudié en 9 colegios, en 6 ciudades diferentes y la universidad la hice en otra ciudad. -Blogger -Conferenciante / Speaker / Ponente en: Ventas - LinkedIn Lead Generation - Marca Personal -Autor de Sales Master Checklist (SMC). -Cofundador de Ruta 67 una plataforma online de aprendizaje de idiomas jugando. Amante de la venta y la actividad comercial, de aprender, leer, ver todo lo que pueda sobre desarrollo personal y negocios. Soy un soñador, un inconformista y una persona realmente feliz. He vivido o pasado largas temporadas en Guayaquil y Quito (Ecuador), Madrid y Valencia (España), California, Nueva York, Florida (EEUU) y Hertfordshire (Inglaterra), Bruselas (Bélgica) He creado varias empresas; he intentado alcanzar el éxito profesional con varios negocios y fallado en varios de ellos y aprendido de esos fallos. Conozco lo que es haber quebrado y no saber cómo pagar los sueldos de mis trabajadores el próximo mes, o incluso el alquiler de mi casa y devanarme los sesos hasta encontrar una solución. También conozco el lado opuesto y no hace falta que te diga que ES MUCHO MEJOR Ahora hago lo que me apasiona: ayudar a empresas y personas a conseguir sus metas y objetivos. Mis especialidades en el área de formación son Ventas, Marca Personal y LinkedIn Marketing, LinkedIn para empresas, LinkedIn para encontrar trabajo y muchas otras versiones de esta red. Show more Show less Digital Life Academy Develop your skills to succeed in a digital world 4.4 Instructor Rating 6,741 Reviews 50,022 Students 22 Courses **** 30,000 students from 154 countries trust us! **** Try us one time, and we will earn your trust by constantly delivering quality content for you. Digital Life Academy brings you courses that will help you develop your skills to succeed in a digital world. We believe that that those who take action today are going to live a better life tomorrow. And we are committed to helping them however we can. How can we help you? We create courses that will help you increase your value and improve your skills so that you can offer what others can’t. You can watch our courses on Udemy at any time, from anywhere, 24/7 and 365 days a year, some years even 366 days ;) And when you enroll in one of our courses you have a 30-day money-back guarantee, so if after taking the course you feel like it is not what you were looking for, just let us know and you will get a refund. So there is no risk at all, the only risk you take is if you don’t enroll and try to sharpen your skills. Try one of our course, and let us show you why thousands of students from around the world put their trust in us. FOR INSTRUCTORS: Are you an instructor? Do you want to work with us? Reach out and let’s find out how can we create a course together! Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? 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  3. Increase your annual recurrent revenue Keep customers happy and loyal to your company Curated for the Udemy Business collection Requirements Understand and explain how to reduce churn in your company and prevent the lost of hundreds of thousands of dollars/ Be able to increase the retention of your customers, and the annual recurrent revenue significantly by implementing this techniques Description ALMOST 50,000 PEOPLE ENROLLED ON MY COURSES AND OVER 12,000 PROFESSIONALS TRAINED TO BECOME CUSTOMER SUCCESS MANAGERS... THERE MUST BE A REASON FOR THAT! Would you like to learn the most effective ways to reduce the churn in your company?, Are you planning on becoming a Customer Success Manager? If so, this is the course for you. Here I will walk you through step by step the best possible techniques to reduce the churn rate of your company in just a few months. Looking for a $70,000 job? Want to become a Customer Success Manager? Did you know that according to Payscale the average salary for a Customer Success Manager is around $70,000 a year? What is most interesting, is that this is a new industry, and there is no college education or official certificate that you can get. So as long as you have the right knowledge, skills and attitude you can become a customer success manager. In this course on how to reduce churn and increase retention, you will discover the techniques that will allow you to do an extraordinary job as a customer success manager, and you will be ready to talk about these strategies when you get asked in a job interview “how would you reduce the churn in our company?” Already an experienced Customer Success Manager? If you are already working as a customer success manager, and you are searching for new ways to tackle your churn problem. Then, even though this course might be too basic for you, ask yourself, if thanks to the information here, you get just one single idea, that allows you to retain one extra customer a year, would that be worth more than the investment of this online course on how to reduce churn? Chances are that the answer is, YES IT IS WORTH IT! Unless your customers pay $10 a year, in which case, saving one customer won’t do much. Now, the reality is that to reduce churn, you need to be always searching for new ways to increase your retention rate, and improve your customer success manager skills. The investment in this course Either if you are trying to become a customer success manager, you just started as one, or you are an experienced CSM, the ideas that you can take from this course are just too valuable, they are worth much more than the few dollars of investment to enroll in this course. For the price of less than having lunch for two in a cheap fast food restaurant, you can get new ideas and skills that can have a great impact on you landing one of the best-paid jobs in the tech industry, or that can boost your career as a customer success manager and help you improve your actual churn rate and retention rate. Welcome to the online course Customer Success: How To Reduce Your Churn Rate And Increase Your Retention Rate. I will see you inside! Who this course is for: This is a begginer - intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management Anyone who is looking for new ways to reduce churn in ther company and increase retention Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company Professionals trying to retain their customers for longer periods of time and reduce their loss of clients Show more Show less Course content 4 sections • 38 lectures • 1h 41m total length Expand all sections Introduction 4 lectures • 11min About the author of How to Reduce Churn - Customer Success Manager Strategies Preview 01:24 Introduce yourself 1 question Tips to follow this customer success course on How to Reduce Churn Preview 03:21 What is churn and why do you need to care so much about it Preview 03:43 Why is reducing churn so important? Preview 03:01 PRACTICE #1 1 question WHAT YOU MUST KNOW ABOUT CHURN 5 lectures • 11min Is your churn rate your fault as a customer success manager? 01:39 Churn and your customer's journey 01:10 Focus on what matter must as a customer success manager Preview 01:26 The cost of getting new customers vs reducing your churn rate 02:15 The cost of losing customers. Churn is an opportunity, not a given 04:55 Fundamentals of Churn 2 questions PRACTICE #2 1 question HOW TO REDUCE CHURN AND INCREASE YOUR RETENTION - THE STRATEGIES THAT YOU NEED 22 lectures • 1hr 8min Getting started with strategies on how to reduce churn 01:21 Product quality vs great marketing 01:36 Profile your ideal customers to prevent churn 03:03 Attract the right customers to increase your retention 03:38 Set realistic expectation and goals for your new customers, and make them happen 01:56 Deliver excellent onboarding experience and plant the seeds for retention 02:40 Minimize time to first value (TTFV or TFV) to lock them in 02:39 Take them to the Wow moment, and kill any possibilities for churn 03:55 Offer the best tutorials about your product or service. 02:34 Offer great customer support to lo them know that you got their back Preview 05:38 Create content to help them be successful so they can afford your SaaS / product 04:11 Identify which customers are at risk of churning and engage with them 01:38 Customer Success Managers listen to their customers and gather information 08:00 Understand where you are failing and how to improve it 03:15 Ask for testimonials 02:36 Make sure they use the features they need - Be THEIR Customer Success Manager 03:10 When you mess up, fix it fast and do it right 03:22 The Pareto Principle - Worth too much money - How much is it worth for you? 04:10 Communication and follow up emails 03:09 Keep an eye in your competitors and industry changes 01:34 Install a feedback bar to understand your customers 02:02 Real time chats, dramatically will reduce your churn and improve your retention 02:10 Churn reduction strategies 2 questions PRACTICE #3 1 question THE PLAN TO REDUCE CHURN, LESSONS LEARNED AND FAQS 7 lectures • 10min More tips and hacks 00:36 Frequently asked questions about how to reduce churn - customer success 03:01 What you should take from the customer success course on how to reduce churn 00:52 What to do in the next 30 days to reduce churn in your company 03:25 Final Message 01:23 PRACTICE #4: What to implement next? 1 question How would you like me to help you? 00:32 BONUS Lecture: Keep improving your skills with the rest of the courses 00:17 Instructors Gustavo Escobar Henríquez Helping businesses generate quality leads and sales 4.4 Instructor Rating 6,801 Reviews 51,049 Students 25 Courses ------------------------------------------------ENGLISH------------------------------------------------ 46,000+ PEOPLE ENROLLED ON MY COURSES... THERE MUST BE A REASON FOR THAT! Since 2008 I have owned several professional training companies with clients like Yahoo, Sony, Mitsubishi, Avon, Luxury Collection Hotels, to mention a few of the 2,000 companies that we have worked with. As an online instructor, more than 46,000 professionals from all over the world have enrolled on my courses. I am also a lawyer, with a Master's Degree in Financial and Stock Markets. I started my first business at 21 years old, and since then I have built a strong background in lead generation, sales and management, where I focused most of my time. Having sold different products/services all over the world, including EMEA, LATAM, North America, Asia, Australia... Now, above all, I am a family man, father of two amazing kids and happily married. And I have lived in Spain, Ecuador, United Kingdom, United States, Belgium. Right now I live in Sacramento, California. Enroll in any of my courses and you will find precisely what you can find in the description. I am looking forward to knowing you. JOIN OUR AWESOME COMMUNITY NOW ------------------------------------------------ ESPAÑOL------------------------------------------------ 46.000 PROFESIONALES INSCRITOS EN MIS CURSOS... ¡ESO SOLO ES POSIBLE CON CURSOS DE CALIDAD! Desde el 2008 he tenido varias empresas de formación de profesionales con clientes como Sony, Yahoo, Mitsubishi, Avon, Luxury Collection Hotels y otras 2.000 empresas más. Como instructor online, más de 46.000 profesionales de casi 150 países se han inscrito en mis cursos. Además soy una persona extremadamente feliz. Emprendedor en serie y vendedor/comercial de nacimiento. Licenciado en Derecho y Máster en Mercados Financieros y Bolsa. Soy un hombre enamorado de la vida y de mi familia, felizmente casado, padre de dos preciosidades que posiblemente sean el próximo paso en la evolución de la humanidad. Soy un buen amigo y me gusta hacer nuevos amigos. no me queda otra opción, ya que hasta los 18 años estudié en 9 colegios, en 6 ciudades diferentes y la universidad la hice en otra ciudad. -Blogger -Conferenciante / Speaker / Ponente en: Ventas - LinkedIn Lead Generation - Marca Personal -Autor de Sales Master Checklist (SMC). -Cofundador de Ruta 67 una plataforma online de aprendizaje de idiomas jugando. Amante de la venta y la actividad comercial, de aprender, leer, ver todo lo que pueda sobre desarrollo personal y negocios. Soy un soñador, un inconformista y una persona realmente feliz. He vivido o pasado largas temporadas en Guayaquil y Quito (Ecuador), Madrid y Valencia (España), California, Nueva York, Florida (EEUU) y Hertfordshire (Inglaterra), Bruselas (Bélgica) He creado varias empresas; he intentado alcanzar el éxito profesional con varios negocios y fallado en varios de ellos y aprendido de esos fallos. Conozco lo que es haber quebrado y no saber cómo pagar los sueldos de mis trabajadores el próximo mes, o incluso el alquiler de mi casa y devanarme los sesos hasta encontrar una solución. También conozco el lado opuesto y no hace falta que te diga que ES MUCHO MEJOR Ahora hago lo que me apasiona: ayudar a empresas y personas a conseguir sus metas y objetivos. Mis especialidades en el área de formación son Ventas, Marca Personal y LinkedIn Marketing, LinkedIn para empresas, LinkedIn para encontrar trabajo y muchas otras versiones de esta red. Show more Show less Digital Life Academy Develop your skills to succeed in a digital world 4.4 Instructor Rating 6,741 Reviews 50,022 Students 22 Courses **** 30,000 students from 154 countries trust us! **** Try us one time, and we will earn your trust by constantly delivering quality content for you. Digital Life Academy brings you courses that will help you develop your skills to succeed in a digital world. We believe that that those who take action today are going to live a better life tomorrow. And we are committed to helping them however we can. How can we help you? We create courses that will help you increase your value and improve your skills so that you can offer what others can’t. You can watch our courses on Udemy at any time, from anywhere, 24/7 and 365 days a year, some years even 366 days ;) And when you enroll in one of our courses you have a 30-day money-back guarantee, so if after taking the course you feel like it is not what you were looking for, just let us know and you will get a refund. So there is no risk at all, the only risk you take is if you don’t enroll and try to sharpen your skills. Try one of our course, and let us show you why thousands of students from around the world put their trust in us. FOR INSTRUCTORS: Are you an instructor? Do you want to work with us? Reach out and let’s find out how can we create a course together! Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? 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  4. Keep customers happy and loyal to your company Curated for the Udemy Business collection Requirements Understand and explain how to reduce churn in your company and prevent the lost of hundreds of thousands of dollars/ Be able to increase the retention of your customers, and the annual recurrent revenue significantly by implementing this techniques Description ALMOST 50,000 PEOPLE ENROLLED ON MY COURSES AND OVER 12,000 PROFESSIONALS TRAINED TO BECOME CUSTOMER SUCCESS MANAGERS... THERE MUST BE A REASON FOR THAT! Would you like to learn the most effective ways to reduce the churn in your company?, Are you planning on becoming a Customer Success Manager? If so, this is the course for you. Here I will walk you through step by step the best possible techniques to reduce the churn rate of your company in just a few months. Looking for a $70,000 job? Want to become a Customer Success Manager? Did you know that according to Payscale the average salary for a Customer Success Manager is around $70,000 a year? What is most interesting, is that this is a new industry, and there is no college education or official certificate that you can get. So as long as you have the right knowledge, skills and attitude you can become a customer success manager. In this course on how to reduce churn and increase retention, you will discover the techniques that will allow you to do an extraordinary job as a customer success manager, and you will be ready to talk about these strategies when you get asked in a job interview “how would you reduce the churn in our company?” Already an experienced Customer Success Manager? If you are already working as a customer success manager, and you are searching for new ways to tackle your churn problem. Then, even though this course might be too basic for you, ask yourself, if thanks to the information here, you get just one single idea, that allows you to retain one extra customer a year, would that be worth more than the investment of this online course on how to reduce churn? Chances are that the answer is, YES IT IS WORTH IT! Unless your customers pay $10 a year, in which case, saving one customer won’t do much. Now, the reality is that to reduce churn, you need to be always searching for new ways to increase your retention rate, and improve your customer success manager skills. The investment in this course Either if you are trying to become a customer success manager, you just started as one, or you are an experienced CSM, the ideas that you can take from this course are just too valuable, they are worth much more than the few dollars of investment to enroll in this course. For the price of less than having lunch for two in a cheap fast food restaurant, you can get new ideas and skills that can have a great impact on you landing one of the best-paid jobs in the tech industry, or that can boost your career as a customer success manager and help you improve your actual churn rate and retention rate. Welcome to the online course Customer Success: How To Reduce Your Churn Rate And Increase Your Retention Rate. I will see you inside! Who this course is for: This is a begginer - intermediate level course which requires the student to have a working understanding of what customer success is, churn, retention, etc., in order to get the most our of this course. It is highly recommended for you to previously take and completed the "Customer Success Manager 101: Foundations to your CSM career" course, or to already have a basic knowledge about Customer Success Management Anyone who is looking for new ways to reduce churn in ther company and increase retention Entrepreneurs, VPs of Sales, or anyone responsible of sales, that is looking for ways to increase revenue and/or profits in the company Professionals trying to retain their customers for longer periods of time and reduce their loss of clients Show more Show less Course content 4 sections • 38 lectures • 1h 41m total length Expand all sections Introduction 4 lectures • 11min About the author of How to Reduce Churn - Customer Success Manager Strategies Preview 01:24 Introduce yourself 1 question Tips to follow this customer success course on How to Reduce Churn Preview 03:21 What is churn and why do you need to care so much about it Preview 03:43 Why is reducing churn so important? Preview 03:01 PRACTICE #1 1 question WHAT YOU MUST KNOW ABOUT CHURN 5 lectures • 11min Is your churn rate your fault as a customer success manager? 01:39 Churn and your customer's journey 01:10 Focus on what matter must as a customer success manager Preview 01:26 The cost of getting new customers vs reducing your churn rate 02:15 The cost of losing customers. Churn is an opportunity, not a given 04:55 Fundamentals of Churn 2 questions PRACTICE #2 1 question HOW TO REDUCE CHURN AND INCREASE YOUR RETENTION - THE STRATEGIES THAT YOU NEED 22 lectures • 1hr 8min Getting started with strategies on how to reduce churn 01:21 Product quality vs great marketing 01:36 Profile your ideal customers to prevent churn 03:03 Attract the right customers to increase your retention 03:38 Set realistic expectation and goals for your new customers, and make them happen 01:56 Deliver excellent onboarding experience and plant the seeds for retention 02:40 Minimize time to first value (TTFV or TFV) to lock them in 02:39 Take them to the Wow moment, and kill any possibilities for churn 03:55 Offer the best tutorials about your product or service. 02:34 Offer great customer support to lo them know that you got their back Preview 05:38 Create content to help them be successful so they can afford your SaaS / product 04:11 Identify which customers are at risk of churning and engage with them 01:38 Customer Success Managers listen to their customers and gather information 08:00 Understand where you are failing and how to improve it 03:15 Ask for testimonials 02:36 Make sure they use the features they need - Be THEIR Customer Success Manager 03:10 When you mess up, fix it fast and do it right 03:22 The Pareto Principle - Worth too much money - How much is it worth for you? 04:10 Communication and follow up emails 03:09 Keep an eye in your competitors and industry changes 01:34 Install a feedback bar to understand your customers 02:02 Real time chats, dramatically will reduce your churn and improve your retention 02:10 Churn reduction strategies 2 questions PRACTICE #3 1 question THE PLAN TO REDUCE CHURN, LESSONS LEARNED AND FAQS 7 lectures • 10min More tips and hacks 00:36 Frequently asked questions about how to reduce churn - customer success 03:01 What you should take from the customer success course on how to reduce churn 00:52 What to do in the next 30 days to reduce churn in your company 03:25 Final Message 01:23 PRACTICE #4: What to implement next? 1 question How would you like me to help you? 00:32 BONUS Lecture: Keep improving your skills with the rest of the courses 00:17 Instructors Gustavo Escobar Henríquez Helping businesses generate quality leads and sales 4.4 Instructor Rating 6,801 Reviews 51,049 Students 25 Courses ------------------------------------------------ENGLISH------------------------------------------------ 46,000+ PEOPLE ENROLLED ON MY COURSES... THERE MUST BE A REASON FOR THAT! Since 2008 I have owned several professional training companies with clients like Yahoo, Sony, Mitsubishi, Avon, Luxury Collection Hotels, to mention a few of the 2,000 companies that we have worked with. As an online instructor, more than 46,000 professionals from all over the world have enrolled on my courses. I am also a lawyer, with a Master's Degree in Financial and Stock Markets. I started my first business at 21 years old, and since then I have built a strong background in lead generation, sales and management, where I focused most of my time. Having sold different products/services all over the world, including EMEA, LATAM, North America, Asia, Australia... Now, above all, I am a family man, father of two amazing kids and happily married. And I have lived in Spain, Ecuador, United Kingdom, United States, Belgium. Right now I live in Sacramento, California. Enroll in any of my courses and you will find precisely what you can find in the description. I am looking forward to knowing you. JOIN OUR AWESOME COMMUNITY NOW ------------------------------------------------ ESPAÑOL------------------------------------------------ 46.000 PROFESIONALES INSCRITOS EN MIS CURSOS... ¡ESO SOLO ES POSIBLE CON CURSOS DE CALIDAD! Desde el 2008 he tenido varias empresas de formación de profesionales con clientes como Sony, Yahoo, Mitsubishi, Avon, Luxury Collection Hotels y otras 2.000 empresas más. Como instructor online, más de 46.000 profesionales de casi 150 países se han inscrito en mis cursos. Además soy una persona extremadamente feliz. Emprendedor en serie y vendedor/comercial de nacimiento. Licenciado en Derecho y Máster en Mercados Financieros y Bolsa. Soy un hombre enamorado de la vida y de mi familia, felizmente casado, padre de dos preciosidades que posiblemente sean el próximo paso en la evolución de la humanidad. Soy un buen amigo y me gusta hacer nuevos amigos. no me queda otra opción, ya que hasta los 18 años estudié en 9 colegios, en 6 ciudades diferentes y la universidad la hice en otra ciudad. -Blogger -Conferenciante / Speaker / Ponente en: Ventas - LinkedIn Lead Generation - Marca Personal -Autor de Sales Master Checklist (SMC). -Cofundador de Ruta 67 una plataforma online de aprendizaje de idiomas jugando. Amante de la venta y la actividad comercial, de aprender, leer, ver todo lo que pueda sobre desarrollo personal y negocios. Soy un soñador, un inconformista y una persona realmente feliz. He vivido o pasado largas temporadas en Guayaquil y Quito (Ecuador), Madrid y Valencia (España), California, Nueva York, Florida (EEUU) y Hertfordshire (Inglaterra), Bruselas (Bélgica) He creado varias empresas; he intentado alcanzar el éxito profesional con varios negocios y fallado en varios de ellos y aprendido de esos fallos. Conozco lo que es haber quebrado y no saber cómo pagar los sueldos de mis trabajadores el próximo mes, o incluso el alquiler de mi casa y devanarme los sesos hasta encontrar una solución. También conozco el lado opuesto y no hace falta que te diga que ES MUCHO MEJOR Ahora hago lo que me apasiona: ayudar a empresas y personas a conseguir sus metas y objetivos. Mis especialidades en el área de formación son Ventas, Marca Personal y LinkedIn Marketing, LinkedIn para empresas, LinkedIn para encontrar trabajo y muchas otras versiones de esta red. Show more Show less Digital Life Academy Develop your skills to succeed in a digital world 4.4 Instructor Rating 6,741 Reviews 50,022 Students 22 Courses **** 30,000 students from 154 countries trust us! **** Try us one time, and we will earn your trust by constantly delivering quality content for you. Digital Life Academy brings you courses that will help you develop your skills to succeed in a digital world. We believe that that those who take action today are going to live a better life tomorrow. And we are committed to helping them however we can. How can we help you? We create courses that will help you increase your value and improve your skills so that you can offer what others can’t. You can watch our courses on Udemy at any time, from anywhere, 24/7 and 365 days a year, some years even 366 days ;) And when you enroll in one of our courses you have a 30-day money-back guarantee, so if after taking the course you feel like it is not what you were looking for, just let us know and you will get a refund. So there is no risk at all, the only risk you take is if you don’t enroll and try to sharpen your skills. Try one of our course, and let us show you why thousands of students from around the world put their trust in us. FOR INSTRUCTORS: Are you an instructor? Do you want to work with us? Reach out and let’s find out how can we create a course together! Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? 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