Problem Solving for Healthcare Professionals

  • Course provided by Udemy
  • Study type: Online
  • Starts: Anytime
  • Price: See latest price on Udemy

Course Description

This course is a part of a series: Essentials for Healthcare Professionals. The course focuses introduces common quality tools in handling everyday problems or challenges in healthcare. The main aim of the series is to form a base of common knowledge for healthcare professionals, apart from their specific role in healthcare. The course is equally important for any healthcare professional and does not assume any previous experience in problem solving skills. It smoothly engages you in a logical flow of how to analyse and find solutions for different challenges you might face in your daily practice.

The course starts by shedding light on the most important factor in solving any problem - that is problem definition. Many problems we face do not have a clear description or boundaries to address. This is a main reason for going around problems without effectively solving them. After having a clear definition of a problem, we go through its analysis. Understanding why a problem occurred is, at the first place, the right place to start solving it.

After understanding reasons, it comes up to finding innovative solutions or options for our problem. Different methods are used, however, exemplary common tools are explained along with practical exercises. Upon finding different options for solving problem or improving a current process, we need to have a tool help us decided among them. Here comes up the importance of prioritisation matrix in converting our subjective feedback into easily understandable numbers to choose among them.

Who this course is for:

  • Healthcare professionals
  • Physicians
  • Paramedics
  • Nurses
  • Medical directors
  • Medical managers

Course content

2 sections • 10 lectures • 1h 32m total length

  • Introduction

  • Where to go? How to define a problem
  • What are the causes? Brainstorming
  • Brainstorming practice example
  • Brainstorming review
    3 questions
  • Let's do some dissection? Flowchart
  • Flowchart review
    3 questions
  • What is the truth behind? Root cause analysis - basics
  • Root cause analysis review
    3 questions
  • Let's think deep? Fishbone Diagram
  • Fishbone diagram review
    3 questions
  • What to choose? Pareto chart
  • Pareto chart review
    2 questions
  • Let's decide! Prioritization matrix
  • Let's decide ! Prioritization matrix review
    1 question
  • Putting it all together


Visiting lecturer in Leadership and strategy in healthcare
  • 4.6 Instructor Rating
  • 28 Reviews
  • 1,233 Students
  • 1 Course

Dr. Basha is a Certified Black Belt Six Sigma physician with over 17 years’ experience. Owns a solid history of success, performing extensive research, and using analytical skills to provide valuable diagnoses and exceptional medical services.

Also, he is a visiting lecturer in leadership and strategy in healthcare at the University of South Wales –Scotland.

Expected Outcomes