Hospitality Course Overview
The hospitality industry is exciting and fast moving. It can take people around the globe and offers the opportunity for a rewarding and varied career. There are so many aspects to hospitality that it can be difficult to decide which route to pursue. And, of course, the more skills that someone has, the wider the opportunities available to them. This course is designed to provide those interested in working in hospitality with the knowledge and skills they need to achieve their dream and make a success of their career.
This comprehensive course covers event management; wedding planning; restaurant management; hotel management; hotel reception; customer services and travel & tourism.
The events management course begins with an explanation of the role of an events manager. It teaches the benefits of strategic management, the importance of budgeting, and some of the different software programs available in the industry.
Customer service and communication skills are vital to the role, and these are covered alongside a list of the types of events that events managers may be responsible for. Venue design, staging and layout, and working with seasonal themes are discussed. How to manage budgets and finances, and sell tickets are also explained.
Health and safety, ensuring events are safe, and how to deal with emergencies are covered. This is accompanied by a section on handling the logistics of events, from electricity supplies to table plans, and troubleshooting problems.
The events management course also includes wedding planning and the practicalities that need to be considered. It covers choosing the right venue, understanding hidden costs, and negotiating the best deal for clients. It details the different types of weddings, ceremonies and customs that planners are likely to experience, and the legalities associated with each. Agreeing themes, finding appropriate caterers and entertainment, and recommending the best photographers and videographers are discussed, as well as information on stationery, wedding attire and transportation. The role of a planner when the wedding is taking place abroad is also considered.
The final part of this course provides an insight into starting and marketing an events management company along with ensuring that the legal obligations are met.
The wedding day is often considered to be the most important day in a couple’s relationship. This course covers every detail of planning the perfect wedding day.
The course begins with a wedding planner’s responsibilities, the expectations that clients will have when commissioning someone to plan their wedding, and why people choose to trust their wedding with planners. It then covers the different types of weddings, ceremonies and customs that planners are likely to experience, and the legalities associated with each.
It also discusses the practicalities of arranging a wedding that clients will love. It begins with how to plan the itinerary for the day, and the clothing options available for the couple. It then details the art of finding and booking the perfect venue, and how to arrange themes and dress it accordingly. Locating suitable caterers and bakers that can produce the ideal cake, as well as finding florists and knowing how to place the flowers to best effect within the venue are also included. The different types of wedding entertainment available are covered, along with how to ensure that the right option is booked. Finally, it lays out the different transport options available for the wedding party, and whether transport for guests needs to be considered.
Dining out is a popular pastime across the world, and service is a key part of a pleasurable dining experience. The restaurant management course covers all aspects of running a successful restaurant.
The course opens with an introduction of how the front of house of a restaurant works and the role of restaurant managers in establishments across the world. Different types of restaurants and effective layouts are covered.
This is followed by a discussion of the importance of customer service in the industry and how complaints can be dealt with so that clients are prepared to return. Understanding the food and drinks served at restaurants, and knowing the component parts of each dish is also covered. This is particularly important when clients have allergies.
The legalities of restaurant licensing laws, ensuring health and safety and food hygiene, and how checks and systems are a key part of achieving this are detailed. Finally, terminology used in the restaurant trade is also included.
When people stay in hotels, the service is a vital part of their experience, and will determine if they return. This course starts with an overview of the role of a hotel manager and the particular services and items that guests expect to be provided with on a daily basis. The importance of appearance is also covered.
The skills needed to complete the duties of a manager in a timely manner are detailed, and how to both meet and surpass guest expectations from the initial contact to their final departure. The best way to welcome guests and the procedures for booking in and checking them out, plus effective management of a front desk are discussed. Cleanliness is of vital importance in a hotel, and a manager needs to understand housekeeping to ensure that rooms are always serviced to the highest standards. The terminology used within the hotel industry is also given.
Leadership is an important part of running a hotel. The skills and qualities needed to manage a team of staff are detailed, plus the paperwork and reporting required to perform the duties of a hotel manager and to know what is happening within the business at all times. It also explains the difference between front and back of house, how the front of house should be managed, and how to deal with emergencies. Finally, it covers how hotels can be marketed to improve occupancy rates throughout the year.
The hotel receptionist is often the first point of contact for guests, so it is important for them to understand their role. The module begins with an overview of the role and the opportunities available. It details the standard procedures for running a hotel reception, checking guests in, taking reservations, and how to provide excellent customer service.
All types of communication skills are covered, including verbal, non-verbal and written, plus good telephone etiquette. These skills will assist in the handling of difficult and unhappy guests, along with other tips provided. The administrative tasks and qualities needed to provide an effective service are listed. Essential computer skills are covered plus the need for a good property management system, and how to use the OPERA system.
Branding is an important feature of the hospitality industry. Star ratings are a key indicator of quality and the importance of both of these factors are discussed. Working in a hotel means being part of a team and how to work with other departments forms part of this course. The importance of health and safety is highlighted and the different safety and security issues necessary in the hotel industry are covered, as well as legal matters relating to the role.
Finally, the techniques of selling the services of the hotel and the benefits of upselling are detailed.
Travel & tourism
The Travel and Tourism Diploma course is ideal for anyone who is looking to work in the travel industry in the United Kingdom. This course is filled with information that will put you on the right path to begin a career in this field.
Travel and tourism is a booming industry, and those who wish to travel often require assistance when planning their holiday and travel plans. As you work through this course, you will obtain a full overview of working in the travel and tourism field and how you can even start your own business.
The Travel and Tourism Diploma course will give you a full overview of working in the travel and tourism industry, and it will fully prepare you for your new career.
These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.
This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online.
By the end of this Hospitality Diploma, students will have a detailed understanding of the hospitality industry and the range of roles available. They will have a strong basis for starting a career in this exciting sector.