How to deal with Difficult People and Manage Conflict

  • Course provided by Udemy
  • Study type: Online
  • Starts: Anytime
  • Price: See latest price on Udemy
Udemy

Course Description

While a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset.

Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling difficult people.

So on this course, you'll learn:

  • About the psychology of human behaviour, so you've a greater understanding of your own and others' behaviour

  • About the roles we play in conflicts and how unconscious biases affect our ability to think rationally

  • How to deal with bullies and those of the Dark Triad (psychopaths, Machiavels and narcissists), and how to deal with passive aggressives

  • How to truly listen

  • How to structure a difficult conversation

  • How to deal with others' emotions

  • When to walk away!

Note: This course comes with free audio files that you can download on to your phone, so you can listen to the lectures while you're commuting, driving or out and about. In addition, it comes with a 51 page workbook.

Who this course is for:

  • Anyone who wants to understand the psychology behind conflict and why people are difficult, and how to handle difficult people more effectively

Course content

8 sections • 22 lectures • 2h 0m total length

Expected Outcomes

  1. You'll learn about the psychology of human behaviour and why misinterpretations, biases and assumptions stoke the fires of conflict How unconsciously we fall into roles that lead us to become unhelpful – even antagonistic – when dealing with others You'll learn a process that will help you structure and better manage a difficult conversation How to deal with bullies and those of the Dark Triad How to manage passive aggressives How to lessen your stress, help you regain control & feel confident that you can handle difficult conversations, difficult people and conflict situations at work. Requirements None Description While a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset . Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling difficult people. So on this course, you'll learn: About the psychology of human behaviour, so you've a greater understanding of your own and others' behaviour About the roles we play in conflicts and how unconscious biases affect our ability to think rationally How to deal with bullies and those of the Dark Triad (psychopaths, Machiavels and narcissists), and how to deal with passive aggressives How to truly listen How to structure a difficult conversation How to deal with others' emotions When to walk away! Note: This course comes with free audio files that you can download on to your phone, so you can listen to the lectures while you're commuting, driving or out and about. In addition, it comes with a 51 page workbook. Who this course is for: Anyone who wants to understand the psychology behind conflict and why people are difficult, and how to handle difficult people more effectively Show more Show less Course content 8 sections • 22 lectures • 2h 0m total length Expand all sections Introduction 1 lecture • 4min Introduction Preview 03:36 Getting into the right mindset & the psychology of human behaviour 6 lectures • 47min Why it’s wrong to be right – blame and personal responsibility 04:37 The Cycle of Blame 02:07 A case study of blame 03:36 Projection & personal responsibility Preview 04:18 Person Perception & unconscious biases 20:24 Getting to I’m OK, you’re OK Preview 12:10 Dealing with with bullies and the Dark Triad 4 lectures • 13min How to deal with bullies 02:10 How to deal with Machivales 05:26 How to deal with psychopaths 03:34 How to deal with narcissists 01:58 Dealing with passive aggressives 1 lecture • 9min How to deal with passive aggressives 08:52 The roles people play in conflict 2 lectures • 11min The roles people play in conflict - part 1, Parent, Adult, Child ego states 06:49 The roles people play in conflict - part 2, the Karpman Drama Triangle 03:52 Have an outcome in mind 1 lecture • 5min Have an outcome 04:36 The conflict itself 4 lectures • 29min How to truly listen to improve understanding & trust 11:51 A process for understanding others & finding common ground 10:05 Dealing with other people’s emotions 04:10 When to argue & when to walk away 03:01 Free course video previews 3 lectures • 3min Unconscious biases blur our judgements and this can lead to conflict Preview 01:05 Conforming stops us from thinking clearly Preview 00:51 Judging others affects our ability to think rationally Preview 01:14 Instructor Peter Willis Coach, trainer & MD of Unchainyourbrain.org 4.4 Instructor Rating 95 Reviews 341 Students 3 Courses I’m one of the course designers, course instructors and a co-founder of Unchain Your Brain and its sister company, Lequin Leadership Development, an international training, coaching, profiling and business psychology company. After a career in publishing and marketing, I started working as a coach in 2005. I’ve coached leaders within multinationals, including - Clarks - National Australia Bank - RWE Generation - Lloyds of London - BHP Billiton - BNP Paribas CIB - Thames Water - Dennis Publishing - HSBC, - A number of charities, including WWT, and schools. So I’ve experienced a wide range of organisational cultures, and helped people with a range of coaching goals. I’ve a psychology and sociology background, and my main interests and expertise are in relationship management, improving self-esteem, and helping people develop authenticity. I’m passionate about empowering others by helping them step back from seeking to live up to others’ expectations and to find for themselves their own intrinsic worth, values and strengths. In my work, I draw on person-centred therapy, positive psychology, gestalt coaching, existential coaching, CBT, and Jungian therapy. My philosophy is that to have a healthy level of self-esteem and emotional health, we need to find and be our real self – it’s from here that we can start to bring direction, clarity of thought, effective leadership and passion into our work and lives. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? 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  2. How unconsciously we fall into roles that lead us to become unhelpful – even antagonistic – when dealing with others You'll learn a process that will help you structure and better manage a difficult conversation How to deal with bullies and those of the Dark Triad How to manage passive aggressives How to lessen your stress, help you regain control & feel confident that you can handle difficult conversations, difficult people and conflict situations at work. Requirements None Description While a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset . Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling difficult people. So on this course, you'll learn: About the psychology of human behaviour, so you've a greater understanding of your own and others' behaviour About the roles we play in conflicts and how unconscious biases affect our ability to think rationally How to deal with bullies and those of the Dark Triad (psychopaths, Machiavels and narcissists), and how to deal with passive aggressives How to truly listen How to structure a difficult conversation How to deal with others' emotions When to walk away! Note: This course comes with free audio files that you can download on to your phone, so you can listen to the lectures while you're commuting, driving or out and about. In addition, it comes with a 51 page workbook. Who this course is for: Anyone who wants to understand the psychology behind conflict and why people are difficult, and how to handle difficult people more effectively Show more Show less Course content 8 sections • 22 lectures • 2h 0m total length Expand all sections Introduction 1 lecture • 4min Introduction Preview 03:36 Getting into the right mindset & the psychology of human behaviour 6 lectures • 47min Why it’s wrong to be right – blame and personal responsibility 04:37 The Cycle of Blame 02:07 A case study of blame 03:36 Projection & personal responsibility Preview 04:18 Person Perception & unconscious biases 20:24 Getting to I’m OK, you’re OK Preview 12:10 Dealing with with bullies and the Dark Triad 4 lectures • 13min How to deal with bullies 02:10 How to deal with Machivales 05:26 How to deal with psychopaths 03:34 How to deal with narcissists 01:58 Dealing with passive aggressives 1 lecture • 9min How to deal with passive aggressives 08:52 The roles people play in conflict 2 lectures • 11min The roles people play in conflict - part 1, Parent, Adult, Child ego states 06:49 The roles people play in conflict - part 2, the Karpman Drama Triangle 03:52 Have an outcome in mind 1 lecture • 5min Have an outcome 04:36 The conflict itself 4 lectures • 29min How to truly listen to improve understanding & trust 11:51 A process for understanding others & finding common ground 10:05 Dealing with other people’s emotions 04:10 When to argue & when to walk away 03:01 Free course video previews 3 lectures • 3min Unconscious biases blur our judgements and this can lead to conflict Preview 01:05 Conforming stops us from thinking clearly Preview 00:51 Judging others affects our ability to think rationally Preview 01:14 Instructor Peter Willis Coach, trainer & MD of Unchainyourbrain.org 4.4 Instructor Rating 95 Reviews 341 Students 3 Courses I’m one of the course designers, course instructors and a co-founder of Unchain Your Brain and its sister company, Lequin Leadership Development, an international training, coaching, profiling and business psychology company. After a career in publishing and marketing, I started working as a coach in 2005. I’ve coached leaders within multinationals, including - Clarks - National Australia Bank - RWE Generation - Lloyds of London - BHP Billiton - BNP Paribas CIB - Thames Water - Dennis Publishing - HSBC, - A number of charities, including WWT, and schools. So I’ve experienced a wide range of organisational cultures, and helped people with a range of coaching goals. I’ve a psychology and sociology background, and my main interests and expertise are in relationship management, improving self-esteem, and helping people develop authenticity. I’m passionate about empowering others by helping them step back from seeking to live up to others’ expectations and to find for themselves their own intrinsic worth, values and strengths. In my work, I draw on person-centred therapy, positive psychology, gestalt coaching, existential coaching, CBT, and Jungian therapy. My philosophy is that to have a healthy level of self-esteem and emotional health, we need to find and be our real self – it’s from here that we can start to bring direction, clarity of thought, effective leadership and passion into our work and lives. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? 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  3. You'll learn a process that will help you structure and better manage a difficult conversation How to deal with bullies and those of the Dark Triad How to manage passive aggressives How to lessen your stress, help you regain control & feel confident that you can handle difficult conversations, difficult people and conflict situations at work. Requirements None Description While a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset . Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling difficult people. So on this course, you'll learn: About the psychology of human behaviour, so you've a greater understanding of your own and others' behaviour About the roles we play in conflicts and how unconscious biases affect our ability to think rationally How to deal with bullies and those of the Dark Triad (psychopaths, Machiavels and narcissists), and how to deal with passive aggressives How to truly listen How to structure a difficult conversation How to deal with others' emotions When to walk away! Note: This course comes with free audio files that you can download on to your phone, so you can listen to the lectures while you're commuting, driving or out and about. In addition, it comes with a 51 page workbook. Who this course is for: Anyone who wants to understand the psychology behind conflict and why people are difficult, and how to handle difficult people more effectively Show more Show less Course content 8 sections • 22 lectures • 2h 0m total length Expand all sections Introduction 1 lecture • 4min Introduction Preview 03:36 Getting into the right mindset & the psychology of human behaviour 6 lectures • 47min Why it’s wrong to be right – blame and personal responsibility 04:37 The Cycle of Blame 02:07 A case study of blame 03:36 Projection & personal responsibility Preview 04:18 Person Perception & unconscious biases 20:24 Getting to I’m OK, you’re OK Preview 12:10 Dealing with with bullies and the Dark Triad 4 lectures • 13min How to deal with bullies 02:10 How to deal with Machivales 05:26 How to deal with psychopaths 03:34 How to deal with narcissists 01:58 Dealing with passive aggressives 1 lecture • 9min How to deal with passive aggressives 08:52 The roles people play in conflict 2 lectures • 11min The roles people play in conflict - part 1, Parent, Adult, Child ego states 06:49 The roles people play in conflict - part 2, the Karpman Drama Triangle 03:52 Have an outcome in mind 1 lecture • 5min Have an outcome 04:36 The conflict itself 4 lectures • 29min How to truly listen to improve understanding & trust 11:51 A process for understanding others & finding common ground 10:05 Dealing with other people’s emotions 04:10 When to argue & when to walk away 03:01 Free course video previews 3 lectures • 3min Unconscious biases blur our judgements and this can lead to conflict Preview 01:05 Conforming stops us from thinking clearly Preview 00:51 Judging others affects our ability to think rationally Preview 01:14 Instructor Peter Willis Coach, trainer & MD of Unchainyourbrain.org 4.4 Instructor Rating 95 Reviews 341 Students 3 Courses I’m one of the course designers, course instructors and a co-founder of Unchain Your Brain and its sister company, Lequin Leadership Development, an international training, coaching, profiling and business psychology company. After a career in publishing and marketing, I started working as a coach in 2005. I’ve coached leaders within multinationals, including - Clarks - National Australia Bank - RWE Generation - Lloyds of London - BHP Billiton - BNP Paribas CIB - Thames Water - Dennis Publishing - HSBC, - A number of charities, including WWT, and schools. So I’ve experienced a wide range of organisational cultures, and helped people with a range of coaching goals. I’ve a psychology and sociology background, and my main interests and expertise are in relationship management, improving self-esteem, and helping people develop authenticity. I’m passionate about empowering others by helping them step back from seeking to live up to others’ expectations and to find for themselves their own intrinsic worth, values and strengths. In my work, I draw on person-centred therapy, positive psychology, gestalt coaching, existential coaching, CBT, and Jungian therapy. My philosophy is that to have a healthy level of self-esteem and emotional health, we need to find and be our real self – it’s from here that we can start to bring direction, clarity of thought, effective leadership and passion into our work and lives. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? 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  4. How to deal with bullies and those of the Dark Triad How to manage passive aggressives How to lessen your stress, help you regain control & feel confident that you can handle difficult conversations, difficult people and conflict situations at work. Requirements None Description While a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset . Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling difficult people. So on this course, you'll learn: About the psychology of human behaviour, so you've a greater understanding of your own and others' behaviour About the roles we play in conflicts and how unconscious biases affect our ability to think rationally How to deal with bullies and those of the Dark Triad (psychopaths, Machiavels and narcissists), and how to deal with passive aggressives How to truly listen How to structure a difficult conversation How to deal with others' emotions When to walk away! Note: This course comes with free audio files that you can download on to your phone, so you can listen to the lectures while you're commuting, driving or out and about. In addition, it comes with a 51 page workbook. Who this course is for: Anyone who wants to understand the psychology behind conflict and why people are difficult, and how to handle difficult people more effectively Show more Show less Course content 8 sections • 22 lectures • 2h 0m total length Expand all sections Introduction 1 lecture • 4min Introduction Preview 03:36 Getting into the right mindset & the psychology of human behaviour 6 lectures • 47min Why it’s wrong to be right – blame and personal responsibility 04:37 The Cycle of Blame 02:07 A case study of blame 03:36 Projection & personal responsibility Preview 04:18 Person Perception & unconscious biases 20:24 Getting to I’m OK, you’re OK Preview 12:10 Dealing with with bullies and the Dark Triad 4 lectures • 13min How to deal with bullies 02:10 How to deal with Machivales 05:26 How to deal with psychopaths 03:34 How to deal with narcissists 01:58 Dealing with passive aggressives 1 lecture • 9min How to deal with passive aggressives 08:52 The roles people play in conflict 2 lectures • 11min The roles people play in conflict - part 1, Parent, Adult, Child ego states 06:49 The roles people play in conflict - part 2, the Karpman Drama Triangle 03:52 Have an outcome in mind 1 lecture • 5min Have an outcome 04:36 The conflict itself 4 lectures • 29min How to truly listen to improve understanding & trust 11:51 A process for understanding others & finding common ground 10:05 Dealing with other people’s emotions 04:10 When to argue & when to walk away 03:01 Free course video previews 3 lectures • 3min Unconscious biases blur our judgements and this can lead to conflict Preview 01:05 Conforming stops us from thinking clearly Preview 00:51 Judging others affects our ability to think rationally Preview 01:14 Instructor Peter Willis Coach, trainer & MD of Unchainyourbrain.org 4.4 Instructor Rating 95 Reviews 341 Students 3 Courses I’m one of the course designers, course instructors and a co-founder of Unchain Your Brain and its sister company, Lequin Leadership Development, an international training, coaching, profiling and business psychology company. After a career in publishing and marketing, I started working as a coach in 2005. I’ve coached leaders within multinationals, including - Clarks - National Australia Bank - RWE Generation - Lloyds of London - BHP Billiton - BNP Paribas CIB - Thames Water - Dennis Publishing - HSBC, - A number of charities, including WWT, and schools. So I’ve experienced a wide range of organisational cultures, and helped people with a range of coaching goals. I’ve a psychology and sociology background, and my main interests and expertise are in relationship management, improving self-esteem, and helping people develop authenticity. I’m passionate about empowering others by helping them step back from seeking to live up to others’ expectations and to find for themselves their own intrinsic worth, values and strengths. In my work, I draw on person-centred therapy, positive psychology, gestalt coaching, existential coaching, CBT, and Jungian therapy. My philosophy is that to have a healthy level of self-esteem and emotional health, we need to find and be our real self – it’s from here that we can start to bring direction, clarity of thought, effective leadership and passion into our work and lives. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? '' : 'checked'; var radios = document.querySelectorAll('[name="' + input.dataset.name + '"]'); for (var i = 0; i (function(){window['__CF$cv$params']={r:'6782dbae6b775428',m:'f7fcaa765f012dd0d6966c542b6eb20879fb51d7-1627860667-1800-ATsnKFK0ctujlOuqBee6xcLAmB2m+GgI/CkZIkIIc/0zgLGg2w7w6UjM/fu83qxb8tJXvG+4ZRyqbmba86kNnUgja45iniPwrVBwNH4DfiZb5JLkUyru95lEwySpJ8ADHbUa2xgZbGimoc4HNfaftpYUjZBzReTCWjXTspjgG/KeFm3vPtgDtQVt+Jag6mUjeQ==',s:[0x5e72fbcb5e,0x529eed87b2],}})();
  5. How to manage passive aggressives How to lessen your stress, help you regain control & feel confident that you can handle difficult conversations, difficult people and conflict situations at work. Requirements None Description While a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset . Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling difficult people. So on this course, you'll learn: About the psychology of human behaviour, so you've a greater understanding of your own and others' behaviour About the roles we play in conflicts and how unconscious biases affect our ability to think rationally How to deal with bullies and those of the Dark Triad (psychopaths, Machiavels and narcissists), and how to deal with passive aggressives How to truly listen How to structure a difficult conversation How to deal with others' emotions When to walk away! Note: This course comes with free audio files that you can download on to your phone, so you can listen to the lectures while you're commuting, driving or out and about. In addition, it comes with a 51 page workbook. Who this course is for: Anyone who wants to understand the psychology behind conflict and why people are difficult, and how to handle difficult people more effectively Show more Show less Course content 8 sections • 22 lectures • 2h 0m total length Expand all sections Introduction 1 lecture • 4min Introduction Preview 03:36 Getting into the right mindset & the psychology of human behaviour 6 lectures • 47min Why it’s wrong to be right – blame and personal responsibility 04:37 The Cycle of Blame 02:07 A case study of blame 03:36 Projection & personal responsibility Preview 04:18 Person Perception & unconscious biases 20:24 Getting to I’m OK, you’re OK Preview 12:10 Dealing with with bullies and the Dark Triad 4 lectures • 13min How to deal with bullies 02:10 How to deal with Machivales 05:26 How to deal with psychopaths 03:34 How to deal with narcissists 01:58 Dealing with passive aggressives 1 lecture • 9min How to deal with passive aggressives 08:52 The roles people play in conflict 2 lectures • 11min The roles people play in conflict - part 1, Parent, Adult, Child ego states 06:49 The roles people play in conflict - part 2, the Karpman Drama Triangle 03:52 Have an outcome in mind 1 lecture • 5min Have an outcome 04:36 The conflict itself 4 lectures • 29min How to truly listen to improve understanding & trust 11:51 A process for understanding others & finding common ground 10:05 Dealing with other people’s emotions 04:10 When to argue & when to walk away 03:01 Free course video previews 3 lectures • 3min Unconscious biases blur our judgements and this can lead to conflict Preview 01:05 Conforming stops us from thinking clearly Preview 00:51 Judging others affects our ability to think rationally Preview 01:14 Instructor Peter Willis Coach, trainer & MD of Unchainyourbrain.org 4.4 Instructor Rating 95 Reviews 341 Students 3 Courses I’m one of the course designers, course instructors and a co-founder of Unchain Your Brain and its sister company, Lequin Leadership Development, an international training, coaching, profiling and business psychology company. After a career in publishing and marketing, I started working as a coach in 2005. I’ve coached leaders within multinationals, including - Clarks - National Australia Bank - RWE Generation - Lloyds of London - BHP Billiton - BNP Paribas CIB - Thames Water - Dennis Publishing - HSBC, - A number of charities, including WWT, and schools. So I’ve experienced a wide range of organisational cultures, and helped people with a range of coaching goals. I’ve a psychology and sociology background, and my main interests and expertise are in relationship management, improving self-esteem, and helping people develop authenticity. I’m passionate about empowering others by helping them step back from seeking to live up to others’ expectations and to find for themselves their own intrinsic worth, values and strengths. In my work, I draw on person-centred therapy, positive psychology, gestalt coaching, existential coaching, CBT, and Jungian therapy. My philosophy is that to have a healthy level of self-esteem and emotional health, we need to find and be our real self – it’s from here that we can start to bring direction, clarity of thought, effective leadership and passion into our work and lives. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? 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  6. How to lessen your stress, help you regain control & feel confident that you can handle difficult conversations, difficult people and conflict situations at work. Requirements None Description While a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset . Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling difficult people. So on this course, you'll learn: About the psychology of human behaviour, so you've a greater understanding of your own and others' behaviour About the roles we play in conflicts and how unconscious biases affect our ability to think rationally How to deal with bullies and those of the Dark Triad (psychopaths, Machiavels and narcissists), and how to deal with passive aggressives How to truly listen How to structure a difficult conversation How to deal with others' emotions When to walk away! Note: This course comes with free audio files that you can download on to your phone, so you can listen to the lectures while you're commuting, driving or out and about. In addition, it comes with a 51 page workbook. Who this course is for: Anyone who wants to understand the psychology behind conflict and why people are difficult, and how to handle difficult people more effectively Show more Show less Course content 8 sections • 22 lectures • 2h 0m total length Expand all sections Introduction 1 lecture • 4min Introduction Preview 03:36 Getting into the right mindset & the psychology of human behaviour 6 lectures • 47min Why it’s wrong to be right – blame and personal responsibility 04:37 The Cycle of Blame 02:07 A case study of blame 03:36 Projection & personal responsibility Preview 04:18 Person Perception & unconscious biases 20:24 Getting to I’m OK, you’re OK Preview 12:10 Dealing with with bullies and the Dark Triad 4 lectures • 13min How to deal with bullies 02:10 How to deal with Machivales 05:26 How to deal with psychopaths 03:34 How to deal with narcissists 01:58 Dealing with passive aggressives 1 lecture • 9min How to deal with passive aggressives 08:52 The roles people play in conflict 2 lectures • 11min The roles people play in conflict - part 1, Parent, Adult, Child ego states 06:49 The roles people play in conflict - part 2, the Karpman Drama Triangle 03:52 Have an outcome in mind 1 lecture • 5min Have an outcome 04:36 The conflict itself 4 lectures • 29min How to truly listen to improve understanding & trust 11:51 A process for understanding others & finding common ground 10:05 Dealing with other people’s emotions 04:10 When to argue & when to walk away 03:01 Free course video previews 3 lectures • 3min Unconscious biases blur our judgements and this can lead to conflict Preview 01:05 Conforming stops us from thinking clearly Preview 00:51 Judging others affects our ability to think rationally Preview 01:14 Instructor Peter Willis Coach, trainer & MD of Unchainyourbrain.org 4.4 Instructor Rating 95 Reviews 341 Students 3 Courses I’m one of the course designers, course instructors and a co-founder of Unchain Your Brain and its sister company, Lequin Leadership Development, an international training, coaching, profiling and business psychology company. After a career in publishing and marketing, I started working as a coach in 2005. I’ve coached leaders within multinationals, including - Clarks - National Australia Bank - RWE Generation - Lloyds of London - BHP Billiton - BNP Paribas CIB - Thames Water - Dennis Publishing - HSBC, - A number of charities, including WWT, and schools. So I’ve experienced a wide range of organisational cultures, and helped people with a range of coaching goals. I’ve a psychology and sociology background, and my main interests and expertise are in relationship management, improving self-esteem, and helping people develop authenticity. I’m passionate about empowering others by helping them step back from seeking to live up to others’ expectations and to find for themselves their own intrinsic worth, values and strengths. In my work, I draw on person-centred therapy, positive psychology, gestalt coaching, existential coaching, CBT, and Jungian therapy. My philosophy is that to have a healthy level of self-esteem and emotional health, we need to find and be our real self – it’s from here that we can start to bring direction, clarity of thought, effective leadership and passion into our work and lives. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? 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