Course provided by Udemy

Study type: Online

Starts: Anytime

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The ITIL 4 Guiding Principles course is brought to you by Dr. Suzanne Van Hove and Doug Tedder.  Both are ITIL Experts with each bringing over 20 years experience working, consulting and teaching in the field.

In this course Doug and Suzanne will share their personal experiences with  you while they bring you up to speed on ITIL 4.  The course was created to help IT Service Management Professionals get a handle on ITIL 4 and all it has to offer. 

Please note that this course introduces ITIL 4 and discusses the differences between ITIL V3 and ITIL 4.  If you have studied and passed the ITIL V3 Foundation Exam this is the perfect way to understand the new features of ITIL 4.  This course is not designed to prepare you to take and pass the ITIL 4 Foundation exam.  If you want to prepare to take and pass the ITIL 4 Foundation exam or are new to ITIL or IT Service Management, then you will want to take the full and accredited ITIL 4 Foundation Training Course from GogoTraining.

What is ITIL 4 All About?

ITIL 4 combines the best of ITIL V3 and expands it to include the key principals of Digital Transformation providing a larger systems application of ITIL into the enterprise. This brings ITIL into the fast-paced complex world we live in. ITIL 4 is designed to give organizations a comprehensive system for the management of information technology in our modern service economy. In so doing it covers the full delivery and sustenance of tech-enabled products and provides guiding tools to for the interface of IT into the wider business strategy.

In This Course You Will Learn:

  • ITIL 4’s Guiding Principles

  • The Key ITIL 4 Practices

  • General Management Practices

  • Service Management Practices

  • Technical Management Practices

We look forward to having you learn more about ITIL 4 with Doug and Suzanne. 

Expected Outcomes

  1. In this course students will learn all about the guiding principals of ITIL 4 and the key ITIL Practices including general management, service management, and technical management.