Managing Staff with Challenging Behavior

  • Course provided by Udemy
  • Study type: Online
  • Starts: Anytime
  • Price: See latest price on Udemy
Udemy

Course Description

This course will equip managers with skills needed to manage staff with challenging behavior. We will explore different types of challenging behavior, and the consequences of letting them go unchallenged. There will be a strong focus on how to prepare, conduct, and follow-up difficult conversations with staff displaying challenging behavior. Students will learn how to identify helpful and unhelpful norms in their teams, and how to develop positive norms, so as to prevent challenging behavior.

The course is 3 hours long. This includes lectures and tasks. Students are strongly encouraged to complete these practical tasks, so as to apply learning to their reality.

Who this course is for:

  • This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks.
  • It is less useful for those whose colleagues display challenging behavior.

Course content

5 sections • 25 lectures • 2h 0m total length

Expected Outcomes

  1. Understand the negative consequences of challenging behavior. Identify challenging behavior before it escalates. Address challenging behavior, through effective conversations with staff. Develop positive norms in the team, preventing challenging behavior. Requirements Students need to have experience working in teams. Students need to be open to resolve challenging behavior, leading to a win-win outcome for manager and employee. Description This course will equip managers with skills needed to manage staff with challenging behavior. We will explore different types of challenging behavior, and the consequences of letting them go unchallenged. There will be a strong focus on how to prepare, conduct, and follow-up difficult conversations with staff displaying challenging behavior. Students will learn how to identify helpful and unhelpful norms in their teams, and how to develop positive norms, so as to prevent challenging behavior. The course is 3 hours long. This includes lectures and tasks. Students are strongly encouraged to complete these practical tasks, so as to apply learning to their reality. Who this course is for: This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks. It is less useful for those whose colleagues display challenging behavior. Show more Show less Course content 5 sections • 25 lectures • 2h 0m total length Expand all sections Introduction to the course 1 lecture • 2min Introduction Preview 02:14 Understanding challenging behavior 6 lectures • 29min Introduction to section 2 02:05 What is challenging behavior? Preview 03:36 Different types of challenging behavior 10:38 Consequences of challenging behavior at work 08:28 Outlining an action plan to address challenging behavior - Task 1 02:14 Conclusion and takeaways from section 2 02:02 Difficult conversations to deal with challenging behavior 10 lectures • 56min Introduction to section 3 Preview 02:17 Preparing for difficult conversations 08:17 Difficult conversations: Listening and questions 09:24 Communication techniques for difficult conversations 05:48 Giving feedback 06:31 Managing emotions 06:19 Identifying and achieving goals 08:00 Following up on difficult conversations Preview 05:16 Task 2 - Your strengths and areas for improvement 02:12 Conclusion and takeaways from section 3 02:07 Preventing challenging behavior 7 lectures • 31min Introduction to section 4 02:08 Staff who do not behave in a challenging way 04:30 Understanding team norms 08:52 Introducing new team norms & Task 3 04:19 Understanding enabling behavior 06:19 Reflecting on my enabling behavior - Task 4 02:46 Conclusion and takeaways from section 4 02:16 Conclusion 1 lecture • 2min Course conclusion 02:07 Instructor Sharon Xuereb Employee engagement specialist 4.2 Instructor Rating 138 Reviews 1,822 Students 3 Courses I believe that, when managed effectively, people can be leaders' biggest resource. I am passionate about getting the best out of staff. Which is why I specialise in increasing employee engagement. I do this by coaching managers on how to engage their teams so they are motivated, efficient, and open to change. I also run several training workshops to equip managers, such as Coaching skills for managers and Managing staff with challenging behaviour. I am a psychologist with experience in a range of challenging environments, as an employee and as a manager. Besides coaching and training, I have led on consultations, developed policies, and conducted research about motivation and work-related stress and burnout. I have also worked, and continue to do so, with fiver different UK and US universities. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? '' : 'checked'; var radios = document.querySelectorAll('[name="' + input.dataset.name + '"]'); for (var i = 0; i (function(){window['__CF$cv$params']={r:'6774945cfe2e0712',m:'1ac801f55a9722e946d839b17fff4f49bf8cddc5-1627710946-1800-AW1WdGDS6XymcQam3vuMXCJ7TuwDtiGR0qjaX0gldZZy3ffgUNHFLNC4n6d/0p2sNJQ+XA8KNywi9eUS9IT2vLZ3nss1ex6wVGrTfZomESdef2buYMQronvl8SUbBRV0y9HuNFW9MI4sf2AM47j9O9UnNqXAHd7bKoDLTtavhCs/Ys/K5sjg69PFu4YPvek+9w==',s:[0xd9e4d78559,0xb4c3d02363],}})();
  2. Identify challenging behavior before it escalates. Address challenging behavior, through effective conversations with staff. Develop positive norms in the team, preventing challenging behavior. Requirements Students need to have experience working in teams. Students need to be open to resolve challenging behavior, leading to a win-win outcome for manager and employee. Description This course will equip managers with skills needed to manage staff with challenging behavior. We will explore different types of challenging behavior, and the consequences of letting them go unchallenged. There will be a strong focus on how to prepare, conduct, and follow-up difficult conversations with staff displaying challenging behavior. Students will learn how to identify helpful and unhelpful norms in their teams, and how to develop positive norms, so as to prevent challenging behavior. The course is 3 hours long. This includes lectures and tasks. Students are strongly encouraged to complete these practical tasks, so as to apply learning to their reality. Who this course is for: This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks. It is less useful for those whose colleagues display challenging behavior. Show more Show less Course content 5 sections • 25 lectures • 2h 0m total length Expand all sections Introduction to the course 1 lecture • 2min Introduction Preview 02:14 Understanding challenging behavior 6 lectures • 29min Introduction to section 2 02:05 What is challenging behavior? Preview 03:36 Different types of challenging behavior 10:38 Consequences of challenging behavior at work 08:28 Outlining an action plan to address challenging behavior - Task 1 02:14 Conclusion and takeaways from section 2 02:02 Difficult conversations to deal with challenging behavior 10 lectures • 56min Introduction to section 3 Preview 02:17 Preparing for difficult conversations 08:17 Difficult conversations: Listening and questions 09:24 Communication techniques for difficult conversations 05:48 Giving feedback 06:31 Managing emotions 06:19 Identifying and achieving goals 08:00 Following up on difficult conversations Preview 05:16 Task 2 - Your strengths and areas for improvement 02:12 Conclusion and takeaways from section 3 02:07 Preventing challenging behavior 7 lectures • 31min Introduction to section 4 02:08 Staff who do not behave in a challenging way 04:30 Understanding team norms 08:52 Introducing new team norms & Task 3 04:19 Understanding enabling behavior 06:19 Reflecting on my enabling behavior - Task 4 02:46 Conclusion and takeaways from section 4 02:16 Conclusion 1 lecture • 2min Course conclusion 02:07 Instructor Sharon Xuereb Employee engagement specialist 4.2 Instructor Rating 138 Reviews 1,822 Students 3 Courses I believe that, when managed effectively, people can be leaders' biggest resource. I am passionate about getting the best out of staff. Which is why I specialise in increasing employee engagement. I do this by coaching managers on how to engage their teams so they are motivated, efficient, and open to change. I also run several training workshops to equip managers, such as Coaching skills for managers and Managing staff with challenging behaviour. I am a psychologist with experience in a range of challenging environments, as an employee and as a manager. Besides coaching and training, I have led on consultations, developed policies, and conducted research about motivation and work-related stress and burnout. I have also worked, and continue to do so, with fiver different UK and US universities. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? '' : 'checked'; var radios = document.querySelectorAll('[name="' + input.dataset.name + '"]'); for (var i = 0; i (function(){window['__CF$cv$params']={r:'6774945cfe2e0712',m:'1ac801f55a9722e946d839b17fff4f49bf8cddc5-1627710946-1800-AW1WdGDS6XymcQam3vuMXCJ7TuwDtiGR0qjaX0gldZZy3ffgUNHFLNC4n6d/0p2sNJQ+XA8KNywi9eUS9IT2vLZ3nss1ex6wVGrTfZomESdef2buYMQronvl8SUbBRV0y9HuNFW9MI4sf2AM47j9O9UnNqXAHd7bKoDLTtavhCs/Ys/K5sjg69PFu4YPvek+9w==',s:[0xd9e4d78559,0xb4c3d02363],}})();
  3. Address challenging behavior, through effective conversations with staff. Develop positive norms in the team, preventing challenging behavior. Requirements Students need to have experience working in teams. Students need to be open to resolve challenging behavior, leading to a win-win outcome for manager and employee. Description This course will equip managers with skills needed to manage staff with challenging behavior. We will explore different types of challenging behavior, and the consequences of letting them go unchallenged. There will be a strong focus on how to prepare, conduct, and follow-up difficult conversations with staff displaying challenging behavior. Students will learn how to identify helpful and unhelpful norms in their teams, and how to develop positive norms, so as to prevent challenging behavior. The course is 3 hours long. This includes lectures and tasks. Students are strongly encouraged to complete these practical tasks, so as to apply learning to their reality. Who this course is for: This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks. It is less useful for those whose colleagues display challenging behavior. Show more Show less Course content 5 sections • 25 lectures • 2h 0m total length Expand all sections Introduction to the course 1 lecture • 2min Introduction Preview 02:14 Understanding challenging behavior 6 lectures • 29min Introduction to section 2 02:05 What is challenging behavior? Preview 03:36 Different types of challenging behavior 10:38 Consequences of challenging behavior at work 08:28 Outlining an action plan to address challenging behavior - Task 1 02:14 Conclusion and takeaways from section 2 02:02 Difficult conversations to deal with challenging behavior 10 lectures • 56min Introduction to section 3 Preview 02:17 Preparing for difficult conversations 08:17 Difficult conversations: Listening and questions 09:24 Communication techniques for difficult conversations 05:48 Giving feedback 06:31 Managing emotions 06:19 Identifying and achieving goals 08:00 Following up on difficult conversations Preview 05:16 Task 2 - Your strengths and areas for improvement 02:12 Conclusion and takeaways from section 3 02:07 Preventing challenging behavior 7 lectures • 31min Introduction to section 4 02:08 Staff who do not behave in a challenging way 04:30 Understanding team norms 08:52 Introducing new team norms & Task 3 04:19 Understanding enabling behavior 06:19 Reflecting on my enabling behavior - Task 4 02:46 Conclusion and takeaways from section 4 02:16 Conclusion 1 lecture • 2min Course conclusion 02:07 Instructor Sharon Xuereb Employee engagement specialist 4.2 Instructor Rating 138 Reviews 1,822 Students 3 Courses I believe that, when managed effectively, people can be leaders' biggest resource. I am passionate about getting the best out of staff. Which is why I specialise in increasing employee engagement. I do this by coaching managers on how to engage their teams so they are motivated, efficient, and open to change. I also run several training workshops to equip managers, such as Coaching skills for managers and Managing staff with challenging behaviour. I am a psychologist with experience in a range of challenging environments, as an employee and as a manager. Besides coaching and training, I have led on consultations, developed policies, and conducted research about motivation and work-related stress and burnout. I have also worked, and continue to do so, with fiver different UK and US universities. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? '' : 'checked'; var radios = document.querySelectorAll('[name="' + input.dataset.name + '"]'); for (var i = 0; i (function(){window['__CF$cv$params']={r:'6774945cfe2e0712',m:'1ac801f55a9722e946d839b17fff4f49bf8cddc5-1627710946-1800-AW1WdGDS6XymcQam3vuMXCJ7TuwDtiGR0qjaX0gldZZy3ffgUNHFLNC4n6d/0p2sNJQ+XA8KNywi9eUS9IT2vLZ3nss1ex6wVGrTfZomESdef2buYMQronvl8SUbBRV0y9HuNFW9MI4sf2AM47j9O9UnNqXAHd7bKoDLTtavhCs/Ys/K5sjg69PFu4YPvek+9w==',s:[0xd9e4d78559,0xb4c3d02363],}})();
  4. Develop positive norms in the team, preventing challenging behavior. Requirements Students need to have experience working in teams. Students need to be open to resolve challenging behavior, leading to a win-win outcome for manager and employee. Description This course will equip managers with skills needed to manage staff with challenging behavior. We will explore different types of challenging behavior, and the consequences of letting them go unchallenged. There will be a strong focus on how to prepare, conduct, and follow-up difficult conversations with staff displaying challenging behavior. Students will learn how to identify helpful and unhelpful norms in their teams, and how to develop positive norms, so as to prevent challenging behavior. The course is 3 hours long. This includes lectures and tasks. Students are strongly encouraged to complete these practical tasks, so as to apply learning to their reality. Who this course is for: This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks. It is less useful for those whose colleagues display challenging behavior. Show more Show less Course content 5 sections • 25 lectures • 2h 0m total length Expand all sections Introduction to the course 1 lecture • 2min Introduction Preview 02:14 Understanding challenging behavior 6 lectures • 29min Introduction to section 2 02:05 What is challenging behavior? Preview 03:36 Different types of challenging behavior 10:38 Consequences of challenging behavior at work 08:28 Outlining an action plan to address challenging behavior - Task 1 02:14 Conclusion and takeaways from section 2 02:02 Difficult conversations to deal with challenging behavior 10 lectures • 56min Introduction to section 3 Preview 02:17 Preparing for difficult conversations 08:17 Difficult conversations: Listening and questions 09:24 Communication techniques for difficult conversations 05:48 Giving feedback 06:31 Managing emotions 06:19 Identifying and achieving goals 08:00 Following up on difficult conversations Preview 05:16 Task 2 - Your strengths and areas for improvement 02:12 Conclusion and takeaways from section 3 02:07 Preventing challenging behavior 7 lectures • 31min Introduction to section 4 02:08 Staff who do not behave in a challenging way 04:30 Understanding team norms 08:52 Introducing new team norms & Task 3 04:19 Understanding enabling behavior 06:19 Reflecting on my enabling behavior - Task 4 02:46 Conclusion and takeaways from section 4 02:16 Conclusion 1 lecture • 2min Course conclusion 02:07 Instructor Sharon Xuereb Employee engagement specialist 4.2 Instructor Rating 138 Reviews 1,822 Students 3 Courses I believe that, when managed effectively, people can be leaders' biggest resource. I am passionate about getting the best out of staff. Which is why I specialise in increasing employee engagement. I do this by coaching managers on how to engage their teams so they are motivated, efficient, and open to change. I also run several training workshops to equip managers, such as Coaching skills for managers and Managing staff with challenging behaviour. I am a psychologist with experience in a range of challenging environments, as an employee and as a manager. Besides coaching and training, I have led on consultations, developed policies, and conducted research about motivation and work-related stress and burnout. I have also worked, and continue to do so, with fiver different UK and US universities. Show more Show less Udemy Business Teach on Udemy Get the app About us Contact us Careers Blog Help and Support Affiliate Impressum Kontakt Terms Privacy policy Cookie settings Sitemap © 2021 Udemy, Inc. window.handleCSSToggleButtonClick = function (event) { var target = event.currentTarget; var cssToggleId = target && target.dataset && target.dataset.cssToggleId; var input = cssToggleId && document.getElementById(cssToggleId); if (input) { if (input.dataset.type === 'checkbox') { input.dataset.checked = input.dataset.checked ? '' : 'checked'; } else { input.dataset.checked = input.dataset.allowToggle && input.dataset.checked ? '' : 'checked'; var radios = document.querySelectorAll('[name="' + input.dataset.name + '"]'); for (var i = 0; i (function(){window['__CF$cv$params']={r:'6774945cfe2e0712',m:'1ac801f55a9722e946d839b17fff4f49bf8cddc5-1627710946-1800-AW1WdGDS6XymcQam3vuMXCJ7TuwDtiGR0qjaX0gldZZy3ffgUNHFLNC4n6d/0p2sNJQ+XA8KNywi9eUS9IT2vLZ3nss1ex6wVGrTfZomESdef2buYMQronvl8SUbBRV0y9HuNFW9MI4sf2AM47j9O9UnNqXAHd7bKoDLTtavhCs/Ys/K5sjg69PFu4YPvek+9w==',s:[0xd9e4d78559,0xb4c3d02363],}})();