Course provided by Future Learn

Study type: Online

Starts: Anytime

Price: Free


Why is quality improvement in health and social care systems so difficult? Why is it so challenging to bring in new and better ways of organising health and social care services?

Many reasons have been put forward: lack of money; lack of appropriate or complete knowledge; excessive and perhaps unnecessary regulations; and entrenched professional opinions and interests.

This course suggests that the main reason is complexity. Health and social care systems are inherently complex, with many interconnected activities and processes, and thus difficult to measure, analyse, change and improve.

What topics will you cover?

  • Complexity and quality improvement in health and social care
  • Quality improvement theory: the Model for Improvement, an introduction to LEAN, an introduction to microsystems
  • Evaluating quality improvement: the lens of profound knowledge, measuring for improvement
  • Engagement and co-production
  • Systems modelling and quality improvement: modelling for demand and capacity problems and computer simulation modelling
  • Making the case for quality improvement

When would you like to start?

Start straight away and learn at your own pace. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Who is the course for?

The course is designed for people working in health and social care organisations such as clinicians, allied health professionals, nurses, managers or administrators. People with a general interest in health and social care organisations, such as service users and carers, may also find the course of interest to them.

Who developed the course?

University of Bath

The University of Bath is one of the UK’s leading universities both in terms of research and our reputation for excellence in teaching, learning and graduate prospects.