Course provided by Future Learn

Study type: Online

Starts: Anytime

Price: Free

Overview

Discover what service science is and how to best provide sustainable services

The service industry is underpinned by the systems that help to provide a service, and the stakeholders in the companies involved.

Understanding this complex ecosystem is the task of service science – a new discipline that aims to understand the service sector more clearly.

On this course, you’ll analyse practical examples of service systems – their stakeholders and their value propositions. You’ll understand how services are co-created, and practise the methods and tools of service science.

Ultimately you’ll learn how the service industry as a whole can become more sustainable.

What topics will you cover?

  • The essence of service science: service system and value co-creation

  • The value propositions of different stakeholders in service systems

  • Methods and tools of service science

  • Case studies and stakeholder interviews about service systems and value co-creation for sustainability

When would you like to start?

Start straight away and learn at your own pace. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Who is the course for?

Service science is a multi-disciplinary area of study. Students from different backgrounds – information management, design, computer science, social science, etc – will find service science rewarding.

Students wanting to understand service from a more holistic and dynamic viewpoint would also benefit.

Moreover, this course is ideal for people working in the service industry looking to enhance the sustainability of service by using innovative methodology and tools.

Who developed the course?

National Tsing Hua University

National Tsing Hua University in Taiwan consistently ranks as one of the premier universities in East Asia.

  • Established1956
  • LocationTaiwan
  • World rankingTop 360Source: Times Higher Education World University Rankings 2021