The Complete Level 2 Communication Diploma

  • Course provided by New Skills Academy
  • Study type: Online
  • Starts: Anytime
  • Price: £74.40£240

69% discount for Rest Less members

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New Skills Academy

Course Description

The Complete Level 2 Communication Diploma

Your communication skills affect every facet of your life. Everything from your conversations with your friends to your workplace performance depends on your ability to communicate clearly and effectively with others in your life. Weak skills in this area can lead to miscommunications, mistakes and can even jeopardise your career trajectory. To ensure smooth communication, you need to know what is involved, including how to monitor your tone and body language. This course bundle gives you everything you need to know to strengthen your communication skills. Whether you are a student, an office manager, in sales, in a position of authority or simply want to learn how to have better conversations with your friends and family, there is something in this bundle for you. Learn more about the types of communication barriers that exist, the reasons why listening is just as important as getting your own message across, the benefits of feedback and more by enrolling in this bundle today.

You Will Learn:

This communication course bundle includes:
  • Communication Barriers in the Workplace
  • Communication Basics
  • Constructive Feedback
  • Delivering Feedback in a Corporate Setting
  • Listening Skills
  • Tackling Sensitive Conversations
  • The Art of Persuasion

Communication Barriers in the Workplace

Effective communication is the glue that holds workplaces together. It ensures that your staff members get along well with members of management, your customers and each other. Obstacles to effective communication can quickly lead to confusion, chaos and conflict. This course gives you the tools you need to understand and work through any barriers to effective workplace communication.

Communication Basics

Both your career path and everyday workplace performance depend on your communication skills. For you to get ahead, you need to be sure that everyone from your managers to your colleagues to your staff members can understand your messages – when delivered verbally as well as in writing. Gain valuable insight into basic communication models and learn how to develop your own listening, speaking and body language skills.

Constructive Feedback

Being able to deliver and receive constructive feedback is a skill that can take you far in life, especially when it comes to your career. Unfortunately, this is not a skill that most people are born with, and it does take time to develop. It is worth working on, as constructive feedback can improve your own performance as well as strengthen your workplace as a whole. This course reviews the importance of this kind of feedback and gives you steps you can follow to perfect your own skills.

Delivering Feedback in a Corporate Setting

Feedback is a key aspect of any corporation. After all, people can only get better if they are told where they need to improve. As an employee, manager, supervisor or even CEO, you are responsible for delivering effective feedback to those you interact with. This course details the importance of feedback in a corporate setting, stressing its relevance regardless of your position. Steps to delivering and receiving feedback in a positive, constructive way are also included.

Listening Skills

Good communication skills involve more than just getting your own message across to others. In order to communicate well, you must also have perfected your listening skills. Active listening is one of the tenants of good communication, as it tells your conversation partner through tone, words and body language that you are paying attention to what they are trying to say. Learn more about how to develop your own listening skills by taking this course.

Tackling Sensitive Conversations

While no one likes to think about having an unpleasant conversation, they are an unfortunate part of life. Handling these kinds of discussions involves a fine balance of tact, empathy and directness. While sensitive or difficult conversations can be stressful, they have to take place if you want things to continue to run smoothly. This course goes into detail about how to have sensitive conversations, giving you practical advice and tips you can use in almost any situation.

The Art of Persuasion

Learning the art of persuasion can be incredibly beneficial to your working life, though it does have applications in every other area. Based on reasoning and truly understanding the other party’s side, persuasion involves a lot more than simply pressuring your conversation partner into agreeing with you. Learn the subtle skills involved in having a persuasive conversation along with how to incorporate them into your everyday life.

Benefits of Taking This Course

  • Learn how to communicate more effectively; a skill that carries over into every area of your life
  • Learn how to have difficult conversations with everyone from your boss to your employees to your friends and family
  • If you are in a position of authority, this bundle gives you the communication skills you need to manage your team effectively, inspire greater productivity and handle any issues that come up with greater ease
  • If you are an employee or about to enter the workforce, this bundle helps you learn how to communicate your ideas, opinions and concerns in an assertive way
If you work in the service industry, sales or any other job that requires extensive interaction with the public, you can learn how to have meaningful and productive conversations