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Technical Data Support Analyst

Canada Life UK

Job Description

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose

The technical data analyst will be responsible for managing the corporate MI systems database and reporting suite, ensuring full understanding of inputs, outputs and the ETL process, dealing with queries from business partners, building new reports, maintaining existing reports, developing changes and working with the technical database resources to move changes into the production environment in a controlled manner to protect the integrity of the data Responsibility for supporting the organisations GDPR data compliance tool, ensuring data harvesting, analysis and reporting is in line with the Data Protection guides and the Companys policies There will be some out of hours working over critical financial periods (month/quarter and Year end) to support the business areas in delivering their regulatory requirements

What youll do

• Monitor and evaluate data issues to identify critical failures, liaising with incident management and technical support to resolve issues within agreed SLAs • Document recurring failures and work with technical support to triage and problem solve • Adhere to and promote established ITIL and IT processes and procedures, to ensure best practises and standards are followed by the team • Understand the data flows, transformation processes and outputs of the MI system • Provide management with information with regards to known problems, give technical foresight and assistance with any long term planning required to manage the vitality and health of the MI system and environment • Have knowledge of the CLUK BAU operating environment, understanding end user applications and infrastructure, ensuring that knowledge is maintained and shared with peers, recommending improvements to management to drive the business forward through use of technology • Maintain application inventory, knowledge base articles and other internal documentation required to support the CLUK MI system • Engage with end users in a professional, pro-active manner providing technical assistance and knowledge tailored accordingly to the audience, ensuring user satisfaction with the service provided • Liaise with partners in Europe and Canada to ensure critical corporate data is generated and transferred to the SAP system within agreed targets

Desired Knowledge / Experience / Skills

• A high level of mathematical ability • Highly experienced with Data query languages, such as TSQL • Knowledge of Hyperion Studio and Informatica preferable • Background working with financial and general ledger data • The ability to analyse and interpret data • Problem-solving skills • A methodical and logical approach • The ability to plan work and meet deadlines • Accuracy and attention to detail • Interpersonal skills • Teamworking skills • Written and verbal communication skills

What youll like about working here

As a Canada Life UK colleague, youll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. Youll also receive the support you need with your personal and professional development.

Diversity and inclusion

Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences

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