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Social Media Analyst

Capita

Job Description

Shape our future as Social Media Analyst

An exciting opportunity to join our close-knit social media products team as a Social Media Analyst. The Monatair Bureau Service offers our clients a way to Collect, Enrich and Analyse Social Media Data from a variety of channels. Your role will be to bridge the gap between the data that is collected, dig through the noise, uncover the insight and provide the final Advise step.

This is a mixed home & office based role, ideally you will be able to attend our city centre Edinburgh office once a week We're supporting our clients as they adapt to a new world in the wake of COVID-19. We're now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

This is predominantly an account management style role providing support and guidance to our Monatair Bureau Service customers. You will be focusing on extracting insights from our Social Media Analytics product. You will be creating reports and presenting insights to clients. This will involve giving your recommendations on how they can meet their objectives and solve customer problems. You will observe and learn from our Clients' competitors and advise on their Social Media Strategy based on your experience in this field.

What you'll be doing:

The role consists of the following but not limited to:

  • Consult with clients
  • Identify opportunities for new data sources and integrations
  • Working with clients to drive their agenda and understand customer direction
  • Building key relationships with Clients face-to-face (currently online) to ensure knowing their requirements
  • Analyse Social media and create reports
  • Be able to keep detailed notes of all meeting with Clients and actioning them

What we're looking for:

  • Experience in using Social Media Analytics and Management like Brandwatch, Sprout Social and Hootsuite is beneficial but not essential
  • Experience in Presenting
  • Have knowledge in data Visualisation
  • Be able to create reports
  • Able to translate client requirements by listening, unpacking problems and providing solution

Skills and Competencies:

  • Good communication skills (verbal and written)
  • Good attention to detail
  • Power BI experience would be preferred but not essential
  • Good knowledge of IT packages i.e., Excel, PowerPoint, Word

What's in it for you?

  • A competitive basic salary and benefits
  • Private Healthcare
  • 25 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Consulting

Capita Plc are the largest UK management, services, engineering and consultancy providing services to the finance and critical infrastructure sectors and heavily aligned to all levels of government supporting key functions across the UK.

Our breadth of skills, services and reach makes us the UK's top player in delivering management, engineering and development consultancy solutions for our customers.

Capita Consulting is a new division created in December 2019 to take a new approach to the market bringing our earned experience from industry and the broad knowledge across the group to provide advice, guidance and our combined expertise to guide and develop unique offerings and solutions to our wide range of existing clients and to develop new streams of revenue.

What we hope you'll do next:

Looking to discover more? Choose 'Apply now' to fill out our short application and send us your CV. Any questions before taking the next step? You can contact [email protected]  for support.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita's offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees .

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