Digital Service Delivery & Operations Lead

  • Civil Service
  • Full Time
  • Coventry
Civil Service

Job Description

Applications are invited for the post of Service Delivery & Operations Lead.

The selected candidate will deliver leadership, assurance and strategic vision to the organisations new Service Delivery and Operations capability bringing together technical skills and specialist roles from service management and IT infrastructure services working to high customer and service standards.

Provide the service delivery and operations management of ongoing internal and external complex digital and IT services, meeting demand and commitments, through the application of expertise in strategic thinking and communication in providing the best service for the end user.

Play a key role in the leadership of the College as a whole, embodying the organisations values and leadership behaviours, Code of Ethics and commitment to equality, diversity and inclusion.

Support the Head of Digital, Data and Technology (DDaT) in the recruitment, retention and development of highly skilled people to enhance the digital transformation and offer to those in policing.

Collaborate with the Head of DDaT in the Delivery Lead function to manage resourcing, risks, issues and dependencies in the implementation of best practice processes.

Develop effective relationships with key stakeholders, act as a brand ambassador for the College to maximise reputation and connection with policing, promote College products and services and inspire and support people to succeed.ResponsibilitiesAll applicants must have:

Masters Degree or equivalent Level 7 Post Graduate qualification in a relevant technical or service management area or demonstrable equivalent experience.

Agile Certified Scrum Master (CSM) or PRINCE 2 Project Management certification.

Extensive senior management experience in management in a digital service management or IT infrastructure environment, ideally in law enforcement or wider Government.

Please see job description for full details of the role.

Previous applicants need not apply.

Apply now

Good luck with your application