Disability Services Administrative Officers - Barnsley

Your responsibilities will include, but not be limited to:-To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.To help and support our diverse group of customers by delivering a quality service, communicating clearly and effectively, providing accurate information, and influencing/negotiating to successfully resolve queries and/or action any changes to their personal circumstances in what can be difficult and sensitive situations.Take personal accountability for every customer/stakeholder you have contact with. Consider each customers case and information to make the right decisions at the right time. Maintaining clerical and electronic records.Accurately calculating and paying awards of benefit.Give clear and explainable reasons for your decisions. Be polite and professional, treating customers with respect. Adapting your behaviour to meet the needs of our diverse customers. To listen, be honest, be empathetic and compassionate and always remain composed and professional in what can sometimes be a challenging environment.To protect Departmental and our customers personal information adhering to all security policies and procedures.To ensure that all actions required to maintain the claimants account, digital and clerical records are completed promptly and accurately.To work on your own and collaboratively, effectively, and flexibly within a team and contribute towards team expectations.Proactively take accountability for managing the work assigned to you and your team.Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.Use a range of computer systems, telephony, and digital platforms at the same time.