Senior Counter Fraud Manager

Purpose As the UKs regulator for the energy industry, Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. Record increases and volatility in global prices have put the energy market under severe strain, and pricing is the subject of intense interest from retail consumers, stakeholders and government alike. Such challenging times require bold action. We are looking for people to meet the challenges we face head-on, and help us deliver a greener, fairer energy system. You will be someone who: Has a proven background of delivering positive change for consumers, communities, or society in a role across regulation and enforcement, compliance, risk management, strategy or operational delivery. Enjoys developing new skills, capabilities and expertise and being engaged across a broad range of diverse activities, including stakeholder engagement, analysis, policy development and project management. Is interested in the energy sector in the broad sense, passionate about ensuring good outcomes for current and future consumers, protecting consumers, and eager to help drive Ofgems contribution to delivering Net Zero. Contributes to making Ofgem a great place to work. Champions our culture of inclusion and encourages, supports, and celebrates the diverse voices and experiences of our colleagues, fuelling our innovation and ensuring we best represent the consumers and the communities we serve. Team Purpose and role Delivery & Schemes Ofgem delivers renewable energy and social programmes on behalf of government this is done through the Delivery and Schemes Directorate. These schemes are varied covering renewable heat, renewable electricity, energy efficiency and fuel poverty collectively, they are worth 9bn a year. And crucially, these schemes are critical to hitting our Net Zero goals and providing support for households. Through this work, we ensure that consumers and participants get the support they need, without consumers and taxpayers paying more than they should be. A key aspect of this is investigating any concerns we may have with regards to compliance with the rules and obligations of the schemes by participants. Successful candidates will be deployed to support this work in our Heat Compliance Team which covers renewable heat schemes. In the Heat Compliance team, our compliance activity involves investigating and resolving compliance issues relating to installations that have been picked up through our audit programme, counter fraud or operations work. The successful candidate(s) will lead a team and manage a team on high volume compliance investigations and be responsible for collating and assessing the necessary evidence, drawing on expertise from across the organisation. They will be comfortable with navigating ambiguous and incomplete information, overcoming challenges to deliver at pace, and weighing up options and trade-offs to make robust decisions. They will be skilled in communicating complex issues in a clear and concise manner, including through written and verbal briefings for senior leadership, and will have experience of influencing various stakeholders to deliver their work. Key Responsibilities and Outputs Counter Fraud Case Management:Leading or contributing to counter fraud activity in relation to scheme participants, producing high quality, timely, and robust analysis of trends and ensuring KPIs are met Making evidence-based recommendations: identifying & escalating key issues as well as assisting in the management of risk. Leading, organising and project managing significant pieces of project work, coordinating closely with colleagues across the directorate to understand the impact of your work in terms of resource and output. Engaging with internal and external stakeholders to gather and document intelligence on fraud to inform investigation. Build capability in the team by driving continuous improvement of our processes and practices, identifying, and embracing opportunities for change, and championing these across the team. Including processes and practices aligning to GovS013. Stakeholder Management:Effectively communicating the benefits, challenges, and trade-offs of potential risks and actions to senior colleagues. Working collaboratively across team boundaries and engaging with key Ofgem functions, developing close links to manage risks and issues. Representing Ofgem externally and building constructive stakeholder relationships to ensure challenges and issues are identified and resolved in consumers interests. Ensuring that guidance given to external stakeholders is accurate, legally robust and reflective of the relevant legislation.