Service Transition Manager

At FCDO Services, we protect the UKs interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more.Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.Our Digital, Data and Technology team are at the forefront of digital innovation. They provide best in-class solutions for our customers, helping to shape and support a data driven future for UK government. Whether its creating bespoke, secure software, offering programme and application support or moving an entire embassys servers to a Cloud platform. No matter the task, they are on hand to support. Now, youve got the opportunity to join them.Providing innovation to government partnersDelivering best-in-class solutionsWorking at the cutting-edge of technologyIt all matters.Bring to life services that help protect the national interestIn this vital role, youll ensure the hard work of Digital, Data and Technology colleagues goes live smoothly and makes a positive impact. From platform changes to new software, youll manage the transition of products or services into live operations. At the heart of everything you do will be a keen focus on making sure every requirement of the service design is realised in operation.To that end, youll plan and coordinate resources and activities across a range of projects, suppliers and operational resolver teams. Your varied remit will span methodology and procedures, acceptance criteria and analysis. Youll be a key decision maker and point of escalation.Use your full range of skills to manage work with huge consequencesWe believe in continuous improvement. And with work of such high importance to our customers and our nation were always seeking ways to get ahead of challenges. So youll carry out regular reviews of transition activity with operational support teams. Youll identify issues, make recommendations and negotiate improvements to implementation plans. Maintaining the service transition dashboard, youll see that we always have clear visibility of new, amended or disabled services. Youll also contribute to the production of management information and reports.Qualified to NVQ Level 3 or equivalent plus ITIL Foundation or higher, youll bring to the role a range of key skills. Fluent in systems operations and service architecture, you have the ability to analyse, interrogate and evaluate data, and to write and interpret professional and technical documents. A good way with people is as important as your technical talent. Youre adept at customer service and stakeholder management, both in person and in writing.Grow your career with full supportWorking with us youll help keep people, information, and assets safe around the world. Its a role you can feel proud of; and we aim to make every part of your career just as rewarding. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Developed Vetting clearance. You can find out more about vetting on our website: https://www.fcdoservicescareers.co.uk/how-to-apply/It takes a diverse team to protect a diverse worldThe vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation.