User Research & Insights Lead

RoleOur Digital team is undergoing transformation turning our existing capabilities into a modern, and high-performing digital function with agility, user-centricity and innovation embedded throughout. Our vision is to be a catalyst for pensions innovation and regulatory effectiveness. Using digital, data, and technology to revolutionise pension regulation, making it more efficient, secure, transparent, and customer-centred.As User Researcher & Insights Lead, you will play a crucial role in guiding multi-disciplinary teams to deliver value for users. You will be responsible for ensuring the quality of user research and performance analytics outputs, as well as maintaining service standards throughout the product lifecycle. You will lead the user research and performance analysis of services and support strategic approach to evaluation frameworks that demonstrate clear value for users.This role requires you to work closely with multidisciplinary teams and senior stakeholders to develop and iterate user-centred products and services. You will manage and mentor user-centred design practitioners, including contractors, increasing capability and supporting professional development. Youll advocate for user-centred approaches and grow knowledge of user-centred design within Digital Data and Technology (DDaT) and across The Pensions Regulator (TPR).This is an exciting time to join us as we implement our DDaT strategy, driving forward our mission to innovate and enhance regulatory effectiveness. Your expertise and leadership will be pivotal in achieving our vision and ensuring that our services are truly user-centred.ResponsibilitiesUser research & insights leadership: oversee a user-centred, evidence-based approach to service delivery, assuring the quality of research practices, insights generation and performance evaluation across teams.User focus: work closely with teams and senior stakeholders to develop and iterate user-centred services, ensuring clear understanding of user needs and organisational goals.Inclusive practices: work towards hearing every voice of the user with methodolgies, informed by research and data ethics, that inform the iteration and evaluation of inclusive, accessible and equitable servicesStrategic service development: inform and shape our strategic approach to end-to-end services and evaluation frameworks to demonstrate clear value for usersBuild capability: identify knowledge gaps and training needs in teams and work with the Head of User-Centred Design to build capability.Practitioner development: manage and/or mentor user-centred design practitioners, including contractors, fostering professional growth and ensuring high standards of practice.Process improvement: improve processes and tooling to test robustness of insights and support hypothesis-driven iterationsEfficiency and consistency: develop and maintain user research, testing and evaluation frameworks in line standards and principles, including the Government Service Standard and TPRs code of practice.Collaboration and networking: build partnerships across disciplines, departments and other organisations to share knowledge and explore opportunities that improve our understanding of users.