Overview

Business Administrator Apprenticeship (Service Centre) – Level 3 (Carlisle)

Salary: 4.15 per hour – 153.55 per week – National Apprenticeship Wage – during first 12 months. (if 19 years old or over, after 12 months your salary will increase to minimum wage for your age)

Hours: 37 hours per week

Closing Date: 25th October 2020

Workbase: Cumbria County Council, Parkhouse Building, Baron Way, Kingmoor Park, Carlisle, CA6 4SJ

Start Date: January 2021

Apprenticeship Duration: 18 months

Do you want to pursue a career in Business and Administration? Do you want to achieve a nationally recognised qualification and benefit from on the job work experience? Then a Business Administrator apprenticeship with Cumbria County Council could be for you!

The Service Centre is a key delivery mechanism for the Council’s services, providing efficient services to its customers, both internal and external, its partners, officers and members, and the Council’s digital strategy.

Our Service Centre team provide a variety of key service provisions such as Purchase to Pay, Payroll, Recruitment, Blue Badge Service, ICT Service Desk, Highways Hotline, Complaints, FOI’s and Registration. We deliver a high quality service that meets the customer needs (both internal and external) whilst optimising technology and improved processes to deliver an excellent customer experience.

The Role

We currently have 1 apprenticeship position available predominantly based within the Purchase to Pay team. Working in this team you will be responsible for providing support through managing payments to suppliers, maximising cash flow and ensuring compliance with statutory regulations (i.e. VAT and taxation). You will undertake a wide range of tasks such as the monitoring, reconciliation and processing of transactions. You will be supporting both managers and members of the public with information and queries, ensuring a professional approach at all times.

There will also be an opportunity to work across the whole of the Service Centre with the other teams and support to help you fulfil all the criteria within your apprenticeship. This includes Recruitment, Payroll, Highways Hotline and Blue Badge. The Highways Hotline provides front line assistance for members of the public reporting highway defects and queries both over the phone and by email. The Blue Badge team support the applications for customers via email and phone , Payroll support internal users on all matters in relation to pay and benefits and the Recruitment team support all aspects of CCC’s recruitment process, mostly through an online ticketing system.

Essential Criteria

Please note that your application will be assessed against the Qualifications; Skills and Personal Qualities and Behaviours listed on the Apprenticeship Description. In your application form you must therefore clearly demonstrate:

That you meet all qualification requirements, and

That you have or would develop, the skills, personal qualities and behaviours required of the role and provide examples where possible.

Initial Assessments and Eligibility Checks will take place as part of the recruitment process.

Cumbria County Council will share some of the details you have included in your application form i.e. name; date of birth; home address; email address; telephone/mobile number and qualifications with its commissioned apprenticeship training providers for the purpose of the recruitment, training and management of the apprenticeship programme. Please ensure before you apply that you will be able to attend the next stages of the recruitment process.

Interview Date: Planned to be held week commencing 16th November 2020

Due to the coronavirus, we are operating virtual interviews. This will preferably be undertaken using the Microsoft Teams software which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.

Training Provider:           RWP Training Limited

Further information is available on Cumbria County Council apprentices on our website: www.cumbria.gov.uk/jobsandcareers/apprenticeships

If you have any questions or you would like an informal discussion regarding the opportunity please email the apprentice team at [email protected] or phone on 01228 221400

APPRENTICESHIP DESCRIPTION

APPRENTICESHIP STANDARD https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator/

“Like” Cumbria County Council Jobs on facebook to keep up to date with the latest job searching tips, news and opportunities.

Business Administrator Apprenticeship (Service Centre) – Level 3 (Carlisle)

Salary: 4.15 per hour – 153.55 per week – National Apprenticeship Wage – during first 12 months. (if 19 years old or over, after 12 months your salary will increase to minimum wage for your age)

Hours: 37 hours per week

Closing Date: 25th October 2020

Workbase: Cumbria County Council, Parkhouse Building, Baron Way, Kingmoor Park, Carlisle, CA6 4SJ

Start Date: January 2021

Apprenticeship Duration: 18 months

Do you want to pursue a career in Business and Administration? Do you want to achieve a nationally recognised qualification and benefit from on the job work experience? Then a Business Administrator apprenticeship with Cumbria County Council could be for you!

The Service Centre is a key delivery mechanism for the Council’s services, providing efficient services to its customers, both internal and external, its partners, officers and members, and the Council’s digital strategy.

Our Service Centre team provide a variety of key service provisions such as Purchase to Pay, Payroll, Recruitment, Blue Badge Service, ICT Service Desk, Highways Hotline, Complaints, FOI’s and Registration. We deliver a high quality service that meets the customer needs (both internal and external) whilst optimising technology and improved processes to deliver an excellent customer experience.

The Role

We currently have 1 apprenticeship position available predominantly based within the Purchase to Pay team. Working in this team you will be responsible for providing support through managing payments to suppliers, maximising cash flow and ensuring compliance with statutory regulations (i.e. VAT and taxation). You will undertake a wide range of tasks such as the monitoring, reconciliation and processing of transactions. You will be supporting both managers and members of the public with information and queries, ensuring a professional approach at all times.

There will also be an opportunity to work across the whole of the Service Centre with the other teams and support to help you fulfil all the criteria within your apprenticeship. This includes Recruitment, Payroll, Highways Hotline and Blue Badge. The Highways Hotline provides front line assistance for members of the public reporting highway defects and queries both over the phone and by email. The Blue Badge team support the applications for customers via email and phone , Payroll support internal users on all matters in relation to pay and benefits and the Recruitment team support all aspects of CCC’s recruitment process, mostly through an online ticketing system.

Essential Criteria

Please note that your application will be assessed against the Qualifications; Skills and Personal Qualities and Behaviours listed on the Apprenticeship Description. In your application form you must therefore clearly demonstrate:

That you meet all qualification requirements, and

That you have or would develop, the skills, personal qualities and behaviours required of the role and provide examples where possible.

Initial Assessments and Eligibility Checks will take place as part of the recruitment process.

Cumbria County Council will share some of the details you have included in your application form i.e. name; date of birth; home address; email address; telephone/mobile number and qualifications with its commissioned apprenticeship training providers for the purpose of the recruitment, training and management of the apprenticeship programme. Please ensure before you apply that you will be able to attend the next stages of the recruitment process.

Interview Date: Planned to be held week commencing 16th November 2020

Due to the coronavirus, we are operating virtual interviews. This will preferably be undertaken using the Microsoft Teams software which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.

Training Provider:           RWP Training Limited

Further information is available on Cumbria County Council apprentices on our website: www.cumbria.gov.uk/jobsandcareers/apprenticeships

If you have any questions or you would like an informal discussion regarding the opportunity please email the apprentice team at [email protected] or phone on 01228 221400

APPRENTICESHIP DESCRIPTION

APPRENTICESHIP STANDARD https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator/

“Like” Cumbria County Council Jobs on facebook to keep up to date with the latest job searching tips, news and opportunities.