Overview

Excellent digital services are at the heart of Devon County Council’s work to make life better for people across Devon.
 
Local government is changing faster than ever and we’re looking for people with digital skills. In return we offer:

A competitive salary
An attractive pension scheme
A supportive culture where you will be encouraged to think creatively and drive improvement.
Flexible working including working from home
A minimum 20 days annual leave (plus bank holidays)
A great quality of life, living and working in the South West of England

 
If you have a strong background in software support and are interested in joining a fast-growing team at DCC, then we’d like to hear from you. You will need to have plenty of experience of third line support, ideally in a digital DevOps environment. You’ll also need to be able to work to create and extend the process of operational support as part of a new team that is delivering user-centred digital services.
 
This is an exceptional opportunity to help the organisation deliver fantastic services that make things easier for the people of Devon at a time of rapid change across local government
 
The role

The Operational Support Analyst, working as part of a multi-disciplinary agile team, will be responsible for providing problem root cause analysis and incident resolution, with the ability to identify, plan, implement and lead complex proactive system enhancements to ensure efficient software application maintenance.
The job-holder will have a clear idea of how to successfully perform system support and maintenance at pace, within a team that is using Agile Methodologies, contemporary digital systems and a low code development platform.

About you

You are an engineer with considerable experience of ensuring systems availability, keeping digital services patched and secured, coding and delivering a frequent release cycle of fix on fail and enhancements, to support existing workloads and complement new digital product releases.
You’ll prefer working in a dynamic, fast-moving environment, and will have experience of successfully integrating across concurrent software development projects to ensure operational readiness.
You’ll have excellent knowledge of implementing performance monitoring and continuous integration, ideally in a continuous delivery environment