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Loss Adjuster (Midlands and Oxfordshire)

Direct Line

Job Description

We have an exciting new opportunity to join our Loss Adjuster team on a full-time permanent basis. We have various positions available covering the geographic area of Midlands and Oxfordshire.

What we are looking for:

We want someone with excellent communication skills who can deliver a high-quality service to our customers and brokers and build positive relationships. To do this the successful candidate will have previous experience either from a Claims Inspector, Loss Adjuster or construction background. You will also hold a valid driving licence to ensure you can conduct visits with our customers.

Some of the skills and experience we are looking for are:

  • Previous experience in home/commercial claims within the UK insurance industry is essential
  • CERT CILA/CII qualified is desirable
  • Able to demonstrate technical expertise in relation to some of the following: Construction, Flood/Fire damage
  • Ability to utilise digital evidence to facilitate claim settlements
  • Ability to work with limited direct supervision and actively handle own case load
  • Ability to understand problems and find solutions

What you will be doing:

In this role you will be handling Home, SME & Commercial claims by reviewing digital & physical evidence along with much more such as:

  • Carrying out field customer visits where additional support is required, including vulnerable customers and other ad-hoc visits
  • Complete desk-based supplier audits to ensure quality of workmanship and accurate invoicing is adhered to
  • Resource DLG Surge Support Vehicle (CHARLIE) and support PR opportunities identified by Press Office in connection with Surge Events and DLG response where insured properties have been impacted
  • Support our Disaster Restoration and Recovery teams to validate all claims which require a field visit to ensure indemnity cost control and to support the Customer journey
  • You will also support our desk based and claims teams by carrying out investigations where a site visit is required
  • Deliver high levels of Customer service resulting in class leading Net Promoter Scores

What well give you:

We recognise we wouldnt be where we are today without our colleagues, thats why we offer such excellent benefits crafted to suit you as and when you need them:

  • Salary. We will offer a competitive salary between £35,000-£45,000 per year
  • Company Car
  • Annual Bonus Scheme
  • Pension. We believe saving for the futures important, so youll benefit from auto-enrolment and a generous contribution from us (well pay the equivalent of 9% of your base salary into your pension). You can also make additional contributions through our pension plan as its been designed to make saving for your retirement as flexible as possible.
  • Generous holidays. Theres a minimum of 25 days holiday a year as well as the opportunity to buy/sell up to 5 days per year
  • 50% off home, motor and pet insurance
  • Free travel insurance
  • Free Green Flag breakdown cover
  • Discounts, cash back and offers
  • Support for further qualifications. We can support you through qualifications such as BDMA Ins and the renewal of any professional qualifications
  • Plus much more...

Working hours:

35 hours a week, 1 in 5 weekends (9-2pm Saturday)

Bank Holiday working required

Apply now

Good luck with your application