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Learner Engagement Apprentice

Gloucestershire County Council

Job Description

  • Job Title: Learner Engagement Apprentice
  • Job Location: Adult Education Service
  • Salary: £9000 per annum
  • Hours per Week: 37.00
  • Contract Type: Fixed Term
  • Duration: 18 Months
  • Closing Date: 31/05/2022
  • Job Requisition Number: 1035
  • This post is not open to job share

Fixed Term for up to 18 months

Adult Education in Gloucestershire, a service withinGloucestershireCounty Council, provideslearning for individuals, employers and communities and works in partnership with external organisations and other services across the Council and within Gloucestershire.

The successful candidate will be working within the Skills & Apprenticeships administration team providing support to achieve our mission of enabling adults within Gloucestershire to improve their lives through life-changing education.

We have an exciting opportunity for a candidate with a desire to learn and develop in a customer service and administration role to complete their Level 2 Customer Service Practitioner qualification withAdult Education in Gloucestershire.

This is a fantastic chance for the right person to gain a qualification through practicalexperience in an office environment whilst spending time learning in an educational setting.You will receive comprehensivetraining and development opportunities throughout your apprenticeship.

We are looking for a candidate who is keen to develop skills in a customer service and administration environment contributing to a more innovative way of working. The Learner Engagement Apprentice role will include some of the following responsibilities

  • Social media & marketing activities to include the development, production and distribution of educational marketing materials
  • Customer service duties contacting and responding to internal and external customers via email, telephone and face to face in accordance with corporate standards and agreed guidelines
  • Producing a range of documents including letters, reports and documents as requested using IT and relevant Microsoft packages e.g. Word, Excel etc.
  • Answer routine enquiries from service users, internal and external customers ensuring that all enquiries are responded to professionally and relayed accurately and timely
  • Provide general administrative support (including some Reception cover) across the service to better meet business needs

Requirements and prospects

Desired skills

  • To be familiar with Microsoft Office applications (Word, Excel, Outlook)
  • To be confident in learning new IT software when required
  • Good level of communication skills with the ability to deal pleasantly and efficiently with customers and colleagues at all levels
  • Good organisational and time management skills

Personal qualities

  • A commitment to high customer service and professional conduct at all times
  • An effective and committed team player with a willingness to learn
  • Flexibility to change and adapt to the education environment
  • Friendly can-do attitude

Benefits:

  • You may be offered a permanent position on completion of your apprenticeship
  • 100 Free Bus Journeys
  • NUS Student Discount Card
  • 24.5 Days Annual Leave and 8 public holidays
  • Access to other apprentices for support
  • A departmental mentor to support you through your understanding of the requirements of the workplace
  • Staff discount to a wide range of services and products
  • Free Parking
  • Gain industry skills and qualifications whilst earning a salary
  • The option to join our many Employee Network Groups across the Council

To access the Job Profile for the vacancy, please use the link below;

https://www.gloucestershire.gov.uk/media/2112741/job-profile-apprentice-2222.pdf

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershires diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a customer facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

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