Customer Relations Adviser

  • Hertfordshire County Council
  • Full Time
  • Welwyn
Hertfordshire County Council

Job Description

Job Title: Customer Relations Adviser Location: Countywide Salary Range: 23,080 pa to 25,481 paHours: 37 hours per weekContract: Fixed term

Diversity: We are an inclusive employer and value a diverse workforce

About us

Hertfordshire Health Improvement Service delivers and commissions stop smoking and NHS Health checks across Hertfordshire. We pride ourselves on the quality of our services, particularly providing excellent customer service to all our clients who access clinics across Hertfordshire. We ensure that our workforce is highly skilled, motivated and willing to try new things to meet the needs of our clients.

Do you have this core skill?

Excellent interpersonal and communication skills with the ability to motivate, invigorate and energize our customers?

The role

This post is essential for engaging with clients that are referred or signposted to programmes delivered like stop smoking and health checks. The post is predominately telephone based work. The key role will involve taking ownership of referral processes from our partners and coordinating the initial contact and follow up process with service users to maintain their motivation in improving their health and wellbeing.

Not only will the successful applicant lead on client engagement work, but they will support the Hertfordshire Health Improvement team in their work with important stakeholders including Community Pharmacies, GPs and practice managers and voluntary and statutory organisations by contacting them with service delivery messages and providing support for National Campaigns such ’Stoptober and One You’ High levels of application and tenacity are required to process sizeable call lists where at times the interventions may be continuous and repetitive in nature, but where enthusiasm needs to be maintained.

The post holder is also expected to develop some clinical knowledge and skills in smoking cessation and to provide support for clients accessing the stop smoking service based on demand. All training will be provided.

Skills and Experience

The successful applicant will be educated to diploma or equivalent level, with considerable experience in customer service; tele-marketing; tele-care or customer relations and front-line delivery of customer care.

IT literate and competent with Microsoft software packages for email, presentations, internet search, documents and most importantly Excel spreadsheets and be able to sustain concentration in a busy office environment.

Closing Date: Sunday 24th October 2021Interview Date: 3rd & 4th November 2021 For an informal discussion and more information please contact: Brooke Ryan on 01442 454 461

Benefits of Working for HCC:

  • Flexible Working Arrangements (depending on the role)
  • Excellent Career Development
  • Salary Exchange for Additional Benefits
  • Excellent Pension Scheme with Employer Contributions
  • Shopping Discounts
  • Support Groups & Wellbeing Schemes
Apply now

Good luck with your application