HART Referral, Duty & Programming Officer

Organisation: Leicestershire County Council

Work Location: Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA

Worker Category: Hybrid Worker - Shift working. Office Base Mon - Fri AM shift, PM, weekend & Bank Holidays shift working from home.

Salary: £25,998 - £ 27,273 per annum (pro rata for part time)

Working Hours: 37 hours per week

Contract Type: Fixed term until 31st March 2025

Closing Date: 28th November 2024

Interview Date(s): TBC

Why work for the County Council?

• Opportunities to join a very good Local Government Pension Scheme
• Opportunities to progress within a large public sector organisation
• Extensive training and development opportunities
• Generous annual leave entitlement
• Access to staff wellbeing & counselling Service
• Discounted local gym membership
• Work for an organisation which 94% of our staff say is a good employer

About the Role

1 x 37 hour Post

The HART service provides several care and support offers under its registration as a domiciliary care service. This includes, reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain, their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.

Key Duties:

Be the first point of contact for all internal and external customers to the HART Service.

To provide a comprehensive initial contact and duty function, which ensures that queries, issues and referrals are prioritised accordingly and progressed in line with service response timescale.

Accept initial referrals into the service and screen against the HART Criteria.

Programme the efficient deployment of culturally appropriate reablement support to meet identified goals and support needs.

Prioritise urgent referrals to meet key performance indication response times within a two-hour window.

Programme Service in such a way which maximises the utilisation of all available resources.

It is an important role in the day to day running of the service which operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern which includes regular weekends, early, late and day shifts and bank holidays.

About You:

• Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
• Experience of working in local government and relevant experience working within an Adult Social Care setting.
• Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
• Experience of working effectively as part of a team, support and developing colleagues and have experience working within a customer service or customer contact centre.
• Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
• Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
• Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.

You will need access to a vehicle.

A flexible approach to work, access to a vehicle and drivers licence and an Enhanced DBS is required.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

For further information regarding this position please contact Jane Wesson HART Recruitment and Quality Manager.

E-mail: jane,[email protected] Tel: 01163053218

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.