Assistant Manager, Event Recording and Operational Loss Reconciliation

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Job Description Summary

Job Description

JOB TITLE: Assistant Manager

SALARY: From £42,120

LOCATION(S): Chester, Leeds or Manchester

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in the office

About this opportunity

This role presents an opportunity to join the Consumer Lending Chief Controls Office within the Framework & Data Insights - RCSA Performance team, delivering a broad range of activities that focus on how Consumer Lending as a business runs its non-financial control environment.

We're on an exciting journey and there couldn't be a better time to join us. We're putting in place a fresh operating model for non-financial risk management across Lloyds Banking Group, empowering our people to take end-to-end accountability for managing the risks they face.

What you'll be doing

• Supporting the transformation of Event and Operational Loss management processes, ensuring RCSA is updated accurately meeting data quality standards.
• Building and driving adoption of real-time, data-led, visually engaging insights on RCSA Performance, across all Consumer Lending products.
• Producing data insight reports for Consumer Lending Controls Oversight meetings covering continuous risk management performance and exceptions reporting.
• Forming relationships across all lines of risk management to understand future Event Management and Operational Loss reporting requirements, and to drive action on specific issues or changes.

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need

We're looking for a risk framework and reporting professional, ideally with a qualification and experience in a related field (e.g. finance or risk & control management) or, alternatively, having gained expertise through experience in a similar function along with:

• You'll possess a good level of knowledge of RCSA Handbook and in particular Operational Risk Management Events, which will help you review and challenge data and highlight poor quality or emerging issues/trends.
• You'll be analytical and have expertise in the use of RCSA. This should include both the structure of data and the extraction of that data.
• You'll communicate with confidence - conveying and presenting sophisticated issues accurately (written and verbal) to technical and senior audiences.
• You'll build collaborative relationships internally within Consumer Lending Chief Controls Office and the Conduct Compliance and Operational Risk teams.
• There'll be a need to balance conflicting priorities and deliver work to a high standard in what is a broad, dynamic role.
• You'll be expected to take responsibility for challenging existing processes to drive efficiency and adopt change early.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.