Customer Assistant

  • Lloyds Banking Group
  • Full Time
  • Douglas
Lloyds Banking Group

Job Description



End Date

Sunday 12 December 2021

Salary Range

£18,385 - £20,260

We support agile working click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Working as part of a team to help new and existing customers with their financial & service needs via a range of channels. Delivers an excellent customer experience by working collaboratively with colleagues, ensuring all customers are dealt with efficiently and professionally and receive fair outcomes including those of our vulnerable customers. Helps Britain prosper by making appropriate referrals to the right person or channel of choice. Supports and embeds LBG priorities, adheres to regulatory requirements and role models the Group Values, Behaviours and Code of Responsibility

Job Description

Reviews, verifies and enters data into standard branch systems, following bank procedures relating to the handling and documentation of transactions at the counter (e.g. acceptance of deposits, encashment of cheques, collection and return of cash to safe, etc.). Interacts courteously to maintain a positive client experience. Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Carries out simple customer needs support tasks and assists others by following defined procedures. Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures. Accepts changes at work. Works according to an assigned schedule.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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