Customer Service Advisor

  • Lloyds Banking Group
  • Full Time
  • Glasgow
Lloyds Banking Group

Job Description



End Date

Monday 20 December 2021

Salary Range

£18,385 - £20,260

We support agile working click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

Join us in our contact centres with this latest opportunity…

Job Description

Shift Pattern - 6 X Flex Days Start times anytime between 7 am to 11am / Finish times anytime between 3pm to 7pm

6 X Early Riser - Start times anytime between 7am to 9am / Finish times anytime between 3pm to 5pm

Location - Glasgow

Salary - £18,385 + excellent benefits

At Lloyds Banking Group our primary purpose is to help Britain recover, then prosper. We're helping to make a genuine difference to Britain’s people, its businesses and communities. And our goal of becoming the best bank for customers is only realistic if you can help us to achieve it...

We’re currently looking for Customer Service Advisors to join our contact centre teams supporting customers from our main Lloyds Bank, Bank of Scotland and Halifax brands.

If you care about making a difference to people and you think you can do this amazingly over the phone then this could be the opportunity you’re looking for... helping people make the most of their money and get the best from their bank.

So what's involved

You’ll be working in a busy contact centre taking customer calls and doing your level best to help the person on the other end of the line.

Our customers choose how they want to bank with us, so we also connect with in other ways - via social media, web-chat and remote advice video calls.

We're there for them when they need us most.

You’ll take the care to find out what matters to them and do your very best to understand their query. And if you don’t know the answer then you'll have access to plenty of experts that do...

From day one we'll teach you all about our products and processes. We’ll give you the skills to be able to respond to queries quickly and effectively.

And you’ll find yourself constantly learning and becoming better every day...

What skills are we looking for?

  • Crucially, you’re a real team person - pulling together with your colleagues to provide a really crucial service to millions of customers.
  • The passion to put yourself in the customers' shoes, show empathy and work with them to resolve their query.
  • The commitment to deliver on your promises doing everything you can to go above and beyond for your customer.
  • You're someone who focuses on what matters with a sense of pride in delivering your responsibilities.

There's no need for any previous financial services experience! We’ll provide all the training required across a comprehensive 6-week training programme. And of course, your team mates will be around you to support you afterwards too.

We'll just need you to commit to a specified shift pattern for a minimum of 12 months (after which you can request a change to your working pattern to suit you).

Beyond the salary our employee benefits package provides a range of flexible options including:

  • Receiving additional cash payments
  • Retail discount vouchers or buying/sell holidays.
  • Private healthcare, generous pension and share schemes

Everything is geared to suit your lifestyle...

Once a year there's also an opportunity to give a day's support to initiatives within your local community and make even more of a difference.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. Just let us know if any reasonable adjustments are needed to our recruitment processes and we'll try to accommodate them...

So if you have the passion for helping people we’re looking for and you want to genuinely make a positive impact to people, your community and your career then we’d love to hear from you...

Our roles often generate a lot of interest and can close early so don't miss out this opportunity to apply!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply now

Good luck with your application