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Customer Service Advisor - Scottish Widows - Hybrid Working - Full Time

Lloyds Banking Group

Job Description

End Date

Tuesday 24 May 2022

Salary Range

£19,350 - £21,500

We support agile working - click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Please see full Job Description below.

Job Description

At Scottish Widows we provide critical services to millions of Lloyds Banking Groups Life, Pensions and Investments, General Insurance and Wealth customers.

We support their needs (whatever they are) driven by a clear purpose to Help Britain recover, then prosper.

And together we can make it possible...

We're looking to grow our 500+ strong Retirements team who provide dedicated support to Customers throughout their retirement journey.

We're undergoing a significant period of transformation over the course of 2022 and it's an exciting time to join us!

If you do we'll give you a competitive salary between £19350 - £24000 (depending on experience) with a bonus opportunity of c5%.

What else will you get?

  • Various share schemes (including free shares)
  • A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
  • Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.

There's also a Flex cash pot of 4% salary (£774 for FT), which you can take as cash or spend on options such as:

  • Buying extra or selling holidays to suit from your 30 days leave (including bank holidays) - ideal for half terms or that mini break.
  • Extending your private medical cover to family members.
  • A Flex Card providing up to 15% discount with over 70 well known retailers.
  • Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability

We also have a number of free health and well-being offerings as well as generous maternity/paternity/adoption leave policies.

So be confident we'll invest in your future, as well as that of our customers.

Career development, flexible working and volunteering opportunities all make a difference towards work being enjoyable.

About the role...

Delivering outstanding customer service is at the centre of our success and 350 year history...and you could play a meaningful part in this.

If you enjoy building relationships with customers and colleagues, and looking for genuine career opportunities then there's a role for you.

  • You'll want to put customers first - taking ownership of their queries, building rapport quickly and providing the highest level of customer experience
  • You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures
  • You'll possess good attention to detail also grow the confidence to spot and call out areas we can improve our customers' journey and experiences
  • Youll have great telephony communication skills and be confident in your approach with our customers

It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.

Someone who enjoys collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.

Someone prepared to work hard with a passion for delivering excellent customer service (although financial services experience isn't essential).

From Day 1 well provide all the support needed and many of our colleagues also go on to gain an industry qualification.

You'll get a decent work/life balance!

Training is initially full time for 11 weeks in our modern Edinburgh city centre office, leading to a hybrid role split between home (c60%) and the office (c40%).

Our hours are 7 hours/day, Monday to Friday between 8am-6pm on a shift pattern.

As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them...

So if our opportunity appeals to you then get in touch and apply today, we'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply now

Good luck with your application