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Customer Service Advisors

Lloyds Banking Group

Job Description

End Date

Thursday 19 May 2022

Salary Range

£18,783 - £20,870

We support agile working - click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Customer Service Advisor

Job Description

At Lloyds Banking Group our primary purpose is to help Britain recover and then go on to prosper...

Motor Finance & Leasing is a key part of our Group and helps customers by providing cars, vans, caravans and motorbikes and/or the finance for them.

Were currently looking for people who care about customers to join our contact centre teams supporting our Lex Autolease and Black Horse brands.

With an informal atmosphere and friendly team environment you'll get genuine opportunities to progress longer term, as many colleagues do.

And once you're trained up you could also enjoy a hybrid role - split between home and office, so youll have a great work/life balance (typically 3 months in).

But beyond the satisfaction of helping people every day, a career with us brings many other rewards...

We'll provide an initial cash package of c£21,242comprising a full time equivalent basic salary of c£20,425 and a Flex cash pot of £817.

And there's also an annual bonus opportunity ofc.5 % of salary(equivalent to c£1021 each year).

The cash pot you can take as cash or spend on a range of options such as:

  • Buying extra or selling holidays to suit from 30 days leave (inc. bank holidays) - ideal for half terms or that mini break.
  • Extending the private medical cover you'll receive to family members.
  • A Flex Card providing up to 15% discount with over 70 well known retailers.
  • Tax/NI efficient electric vehicle (or bike) schemes paid through your salary - supporting sustainability!

You'll also get the following:

  • Various share schemes (including free shares)
  • A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
  • Further everyday discounts on the weekly shop, travel and electronics/mobile through our PerksAtWork scheme

We also have a number of free health and well-being offerings and generous maternity/paternity/adoption leave policies.

Everything is geared to suit your lifestyle, and we'll also be investing in your future.

So if you think you can deliver a service amazingly over the phone then this could be the opportunity youre looking for...

What's involved?

Youll be taking customer calls and doing your best to help them with our products and their features.

Youll take the care to understand what matters to them but if you dont know the answer then there are plenty of colleagues that do...

Together we'll make it possible

  • Crucially, youre a people person - working with your team to provide an essential service to our customers.
  • The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
  • The commitment to deliver on your promises and go above and beyond for people.
  • And you've the attention to detail and communication skills to produce written correspondence as required.

No need for any previous financial services or contact centre experience - from day one we'll teach you all you'll need to know.

We'll just need your commitment to 35 hours across Mon-Fri (8.30am-6pm) and occasional weekends on a rota basis (ask us more about this later).

But we recognise that normal office hours arent always doable, so we're always open to conversations around working patterns.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

Therefore just let us know if any reasonable adjustments are needed to our recruitment processes, and we'll try to accommodate them...

So, if you have a genuine passion for helping people then wed love to hear from you - get in touch by applying today!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply now

Good luck with your application