Lloyds Bank - Customer Service Assistant - Kings Heath Birmingham

  • Lloyds Banking Group
  • Full Time
  • Birmingham
Lloyds Banking Group

Job Description

Grade

A

End Date

Sunday 12 December 2021

Salary Range

£18,385 - £18,410

We support agile working click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

A branch-based opportunity in

Job Description

35 hours per week

At Lloyds Bank we're being driven by a clear purpose; to Help Britain recover.

Across the Group our branch colleagues are passionate about making a difference to customers, businesses and communities. With us you’ll get genuine opportunities to learn and develop as part of our inclusive, values-led organisation.

As a Customer Service Assistant in our King Heath, Birmingham pool you'd be working in our friendly Alcester Road South branch.

We'd be looking for the following things in you:

Honest, conscientious and genuine, caring about helping people move forward with their finances.

The ability to quickly build rapport to understand your Customer's needs to give them a truly excellent experience.

Acting with care and integrity - making time to resolve queries and building the trust to provide great service.

You could be greeting customers at the welcome desk, helping them at the counter or working in other branch areas. And you’ll make the most of your best talent just wanting to help people.

What else do we need?

We'll need you to be hardworking ideally with previous experience of delivering excellent service - no banking or finance experience is necessary.

Great attention to detail (forms, figures, systems, cash etc.)

You’ll be a genuine teammate - collaborating with your branch colleagues to ensure our customers' needs are met.

We also need your flexibility to work across a number of branches in the local area and some Saturdays when needed.

In return, we'll be totally committed to investing in you.

From Day 1 we’ll provide all support you'll need - many of our colleagues gain an industry qualification or develop careers in the wider organisation.

Our employee benefits package gives you a range of flexible options including receiving additional cash payments, retail discount vouchers or buying/sell holidays. Everything is geared to suit your lifestyle!

This is on top of investing in your future through generous pensions, share schemes etc. The full time salary starts from c£18,385 - depending on experience and hours worked.

Once a year you'll also have the option to give a day to support initiatives within your local community and make even more of a difference.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. Just let us know if you need any reasonable adjustments made to our recruitment processes, we'll try to accommodate them...

If you have the passion for helping people we’re looking for and you want to make a real difference to your community and career then we’d love to hear from you...

Our roles often generate a lot of interest and can close early so don't miss out this opportunity to apply!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply now

Good luck with your application