Lloyds - Mortgage & Protection Advisor - Liverpool (Broadway / Kirkby / Aintree)

  • Lloyds Banking Group
  • Full Time
  • Liverpool
Lloyds Banking Group

Job Description

Grade

C

End Date

Tuesday 30 November 2021

Salary Range

£27,540 - £30,600

We support agile working click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

A certified adviser who uses specialist Mortgage and regulatory knowledge to help new and existing customers with their Mortgage and Protection requirements. Delivers an excellent customer experience, expert advice and ensures all regulatory and service standards are followed and compliantly fulfils/deals with their needs as appropriate. Ensures customers are dealt with professionally, refereed to the right person or channel where appropriate and identifies and supports customers in vulnerable circumstances. Acts in line with the Group values and codes of responsibility and supports LBG priorities.For External Candidates CeMAP (Certification in Mortgage Advice and Practice) to Level 3 is a mandatory requirement before applying for the role.

Job Description

Carries out prescribed internal client management activities and provides support to others by following existing procedures. Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Creates, organises and maintains files for correspondence and records. Develops personal capabilities using existing formal and informal training opportunities. Processes and responds to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Responds to individual and team objectives and invests in improving personal performance by growing own skills and capabilities.

This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing ‘significant harm’ to customers. Due to this, successful candidates and will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement in role. Colleagues performing this role will be required to be complete a fitness and propriety attestation on an annual basis and will also be subject to additional routine criminal and credit checks

As a certified colleague your details will be published on the FCA’s Financial Services Register

This role has been identified as a Functions requiring qualifications under SYSC 27.8.10R as defined in the FCA Handbook.(1) Each function involving an activity for which there is a qualification requirement as specified in TC App 1.1.1R (Activities and Products/Sectors to which TC applies) is an FCA certification function.(2) A person performs the FCA certification function in this rule even if: (a) the time period within which the person must have obtained the qualification requirement has not yet expired; or (b) the person is exempt from the qualification requirement.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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