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Relationship Support

Lloyds Banking Group

Job Description

End Date

Thursday 19 May 2022

Salary Range

£22,950 - £25,500

We support agile working - click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

An Associate is required to join the Client Delivery Team within Cardnet. This is a telephony based role responsible for the day to day relationship of providing excellent customer service and operational support to our Corporate Clients, who expect a named point of contact. The role involves being the 'go to' specialist for operational issues for not only the customer but also Cardnet and Bank Relationship Managers. The successful candidate will be responsible for supporting the successful implementation of major new merchants accounts to Cardnet and to lead on operational changes to our VIP accounts.

Job Description

•To develop a strong working relationship with the VIP's & their Relationship Managers to deliver for the client.

  • To support the successful implementation of major new merchant accounts to Cardnet.
  • Develop and maintain excellent working relationships with all operational and processing areas of Fiserv (Cardnet's Joint Venture Partner) and Omnipay.
  • Work closely with Card & Industry teams to understand all processing regulations and that the Relationship Managers (RM) are aware to ensure merchants compliance.
  • Identify solutions that fulfil client requirements and ensure optimum returns for the Business.
  • To assist in co-ordinating operational proposals with clients to ensure seamless transfer of card facilities.
  • To anticipate, identify and manage risk in a timely manner for the benefit of both the client and LBG.
  • Provide a wide range of information and guidance to clients, resolving queries including those of a more complex/sensitive nature.
  • Self-Motivation - Displays a "can do" attitude and commitment to delivering for client and LBG to the best of their ability. Looks for ways to exceed expectations and takes personal pride from overcoming challenges

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together were building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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