Head of Region - West Midlands

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Job Description Summary

Job Description

JOB TITLE: Head of Region - West Midlands

SALARY: Competitive package

LOCATION(S): Birmingham, Telford, Stoke-on-Trent

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About This Opportunity

Lloyds Living is an exciting company which is part of Lloyds Banking Group, focussing solely on the private rental market. The move builds on the Group's existing support for the housing market as one of the biggest mortgage lenders to first-time buyers, home movers and private landlords. Since 2018, Lloyds Banking Group has provided almost £40bn of mortgages in the UK and helped one in four first time buyers to get onto the housing ladder. Also to play to the Group's Strategy of 'helping Britain recover' through the provisions of quality homes.

The intention is to work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Lloyds Living buying the rental element of these new developments. The properties then being let to customers. As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties at the same time. The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities and leisure facilities.

Our team is looking for a Head of Region (West Midlands) where you'll support the Operations Director with the responsibility for both: our customers (tenants); and the company's property during as an asset; accepting homes on to the portfolio, building customer propositions and finding tenants, ongoing maintenance, rent and arrears collections, ongoing high quality customer service and maximising income vs occupancy. As a Head of Region at Lloyds Living, you'll be highly organised and will enjoy having a varied role, where no two days are the same.

The general property and letting management will be conducted by appropriate third parties, with our team being responsible for the oversight and development of these relationships - making sure our agents provide the services we require, therefore we're keen to hear from colleagues who have supplier management experience too.

You will be based in the West Midlands region, however team members can be agile in their work preference. It may be you'll predominately work from home, but we hope we can get together regularly for team meetings.

Of course, you won't be sat at a desk all the time. It'll be critical for you to visit our properties and be very visible to our managing agents.

What are the activities you'll be involved in?

• Be a real contributing member of the team which is responsible for customers (tenants) - helping to develop customer propositions and experiences which make renting through Lloyds a fantastic experience.
• Play a real role in the team which is responsible for looking after our property portfolio - making sure we have a good programme of pro and reactive maintenance.
• Manage the performance of our agents or property managers on site - ensure you receive good reporting and intelligence from them to allow you to be successful in their oversight.
• Maintain and develop network of colleagues within LBG and also externally
• Working collaboratively with the wider team to participate in the full breadth of activities of a fast-paced start-up company... from marketing to participating in the future strategy and growth of Lloyds Living.
• Help to develop and execute the customer offering to ensure the company always treats its customer with respect, fairness and transparency, and builds a reputation
• Managing risk by ensuring the company operates in a tightly governed manner, following three lines of defence.

Why Lloyds Banking Group?

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities

and countless new ways for our people to work, learn, and thrive. We're growing with purpose. Join us on our journey and you will too...

What you'll need - Our ideal Head of Region will be able to demonstrate the following skills and experience:

• Extensive property management experience within BTR/PRS.
• Experience of managing a team.
• Hands on attitude to helping build and develop our offering.
• Ability to work with and oversight the activities of our managing agents.
• Gravitas and ability to influence senior company executives and credibly participating in strategic discussions.
• An ability to engage with others at all levels easily through excellent written and verbal communication skills.
• Strong risk awareness to lead the assessment and mitigation/management of financial, operational, reputation and other risks inherent in company operations.
• General execution e- corporate finance, due diligence, legal documentation is experience is desirable but not essential.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria

for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know

What we can offer you in return...

In addition to the competitive base salary you'll also receive:

• Discretionary annual group performance bonus
• Generous employer pension contribution up to 16%
• Private medical health cover
• Access to share schemes and staff discounts
• 30 days holiday entitlement plus bank holidays

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.