Senior Manager, Cardnet Client Development Centre

  • Lloyds Banking Group
  • Full Time
  • Basildon
Lloyds Banking Group

Job Description



End Date

Monday 06 December 2021

Salary Range

£70,080 - £87,600

We support agile working click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

We are now recruiting for a talented and inspirational Senior Leader to drive and develop our Cardnet Telephony team through a period of expediential growth.

Job Description

At Lloyds Banking Group, our vision is to be the best bank for our customers. By putting customers first, keeping banking simple and making a difference together, we will help Britain recover and prosper.The UK’s businesses are the lifeblood of its economy, and the Commercial Banking division therefore operates at the heart of the Group’s purpose to Help Britain Prosper. SME and Mid Corporates is at the centre of this strategy, providing crucial banking services to 1 in 5 small and mid-sized corporates in a dynamic market experiencing the disruption of Covid as well as change in technology, regulation and competition.The role:In the SME and Mid Corporates Telephony Sales team we provide a first-class Telephony service enabling our customers to meet their financial needs. Cardnet is a joint venture between Lloyds Banking Group and Fiserv and is our card payment acceptance service. We help businesses to take payments in person, online and over the phone We're now recruiting for a passionate and motivated Senior Leader to drive and develop our Cardnet Telephony team through a period of expediential growth. Joining Cardnet’s Commercial Development Team, you'll lead your team to deliver new business acquisitions through promoting the growing range of technology led solutions provided by Cardnet directly to business customers with card turnover of up to £300,000 per annum. We have set out stretching aspirations to grow our share of business payments acquiring and will be significantly scaling up our telesales footprint to support this growth. In this role, you will drive this growth through recruitment and operational stand-up in existing and new sites, as well as identifying process and product improvement opportunities.You'll support, coach and develop your team to enable them to skilfully contact customers and take care of client driven leads which are provided to the team by Commercial Relationship Managers and Directors, as well as a wide range of other non-bank lead introducers.What you'll be doing:• Proactively manage the development and delivery of the organisations' strategic plan.• Engaging with senior stakeholders in the business to implement the organisations growth plan with pace and vigour.• Develop the team to deliver the current risk agenda, ensuring we always deliver fair outcomes for our clients.• Deliver and bring to life the Group’s Your Best developmental framework to the heart of the team.• Ensure the team put the client of the heart of everything they do and deliver a consistently outstanding customer experience.What we'll need from you:Essential:• An exemplary track record of leading large teams to deliver significant growth and financial benchmarks.• Organisational awareness to allow navigation across the Group, leveraging capabilities and influencing stakeholders.• Exceptional experience in executing significant team expansion to include recruitment, training and onboarding colleagues with pace.• Ability to deliver a complex and challenging risk and compliance agenda.Desirable:• Knowledge of card- acquiring, payments and data solutions.What can we offer you in return?It is a very exciting time to join us! Together we'll continue our market leading, ground breaking transformation and you'll help us realise the Group's vision to be the Best Bank for Customers. Here, you'll grow as a person and develop your career.As well as a competitive salary, you’ll receive;• Discretionary bonus and share plans• Private Medical Insurance• Pension, where we'll give you up to a max of 15%• 28 days leave plus bank holidays• A flexible cash pot (4% of base salary) to spend on benefitsIn return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.We've gained industry recognition including Stonewall Top 100 Employer, Top 30 Employer for Working Families, Gold Standard 2014 from the Business Disability Forum and Top 50 Employer for Women.We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Together we make it possible..

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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