Virtual Assistants - Conversation Quality Engineer
- Lloyds Banking Group
- Full Time
End DateWednesday 08 December 2021
Salary Range£68,139 - £75,710
Agile Working OptionsOther Agile Working Arrangements / Open to Discussion
Job Description SummaryWe want to make the bank safer, faster, and more effective. We're realising a future where machine intelligence takes away repetitive manual tasks and provides insight and direction to our colleagues - empowering them to do more, with less effort.
Our Intelligent Automation team now have career opportunities for driven individuals to take on a Quality Engineer role delivering or helping to deliver exciting customer driven solutions.The ultimate measure of success for LBG is Quality software in production with the team being continually challenged, motivated, mentored and supported and being part of an autonomous team driving quality solutions.You'll help define “Done” from a Quality perspective and deliver Test solutions in line with the Test Strategy and our QA Engineering principles. You'll always have a view of reducing risk through the Test lifecycle and will help drive the overarching Quality Engineering strategy. Your thought process will be automation first making use of a modern toolchain and automation framework.With our breadth, reach and diversity, we can offer excellent opportunities for career growth and development. And we are looking for people who can seize those opportunities; you'll get plenty of support but it's about taking the initiative, building relationships and making it happen. Do this and you can help us make a positive difference to our customers, our colleagues and our communities.What we’re looking for:• Quality Assurance and Quality Engineering background with a deep knowledge of Test Lifecycle, Test Models, Best Practices, Test Benchmarking and Test Tools.• Experience of leading and embedding Quality Transformation initiatives across multiple areas.• Experience of working in a dynamic agile delivery environment Testing applications and chatbots• Experienced in defining Quality Engineering and Assurance deliverables producing quality Test artefacts.• An automation first Test approach with a passion for driving productivity and a focus on reducing risk.• Proficient experience with toolsets including Selenium, Cucumber, Jest, JMeter, Gattling , Jenkins,Jira
Hands-on experience with Watson Assistant, Luis, Dialogue Flow or other conversational AI
Understanding of Natural Language Processing models and approaches to training, including intents, entities etc
Testing Conversations for live Chatbots.
Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.At LBG, we’re invested in your continual development. That’s why we’ve fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.
We're committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve where all our colleagues can be themselves and succeed on merit.
If this is you, come and join our inclusive, values-led culture focused on making a difference.
Together we'll make it possible...
So what can we offer you in return?
You'll also receive a package that includes
Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
Private Medical Insurance
Pension, where we'll give up to a max of 15%
30 days holiday plus bank holidays
Are you interested in joining us? Apply today, we’d love to hear from you...
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.