Workplace Experience Assistant Manager

End Date

Salary Range

We support flexible working - click here for more information on flexible working options

Flexible Working Options

Job Description Summary

SALARY: £45,945 - £56,166

LOCATION(S): London

HOURS: Full time

WORKING PATTERN: This role involves spending 100% of your time at one of our offices.

About the opportunity

We're building a trailblazing workplace experience team, and we'll completely transform how we manage our buildings.

We're looking for customer centric people, that'll take ownership of LBG workplace experiences. You'll need to have passion for customer service and be a workplace role model driving LBG culture within our workplaces.

It's our goal to ensure our buildings are safe, secure, have a sense of community and are places that colleagues love to work.

Job Description

What you'll get from us

• The chance to be part of an industry leading business area with a great team culture.

• Exposure to senior leadership across the group and opportunities to grow your network.

• The opportunity to have a real positive impact on the lives of our people.

Day to day, you'll:

• Own the colleague experience within your site including being the first point of contact for colleagues, supporting colleagues with day-to-day queries, listening to colleague feedback, working with our Workplace Community Leader to ensuring our buildings are safe, secure, have a sense of community and places that colleagues love to work from.

• Ensure our buildings are safe and secure through regular operational checks including fire doors, fire risk assessment and hygiene checks - working with our service provider to react quickly to things that need fixing in line with compliance and regulation.

• Support our communities, drive employee engagement overseeing events and communications including in-house or off-site activities, socials and celebrations for employee engagement, marketing, and talent attraction, coordinating all details from inception to execution. You'll be responsible for managing the local communities' budget for the workplace, working with Workplace Community Leader to drive community events and activities aligned to cultural change and building community, feeding in to Regional lead.

• Support change projects to give local input and execute any local requirements. You'll empower colleagues on site to use our spaces, tech & tools in line with our design standards through onboarding tours and tech showcases, and then challenging our colleague behaviours to embed our workplace habits and bring to life our design.

• Oversee communications for the local workplace including leaders and colleague messaging and updating community on any incidents and repairs and interact with local colleagues and leaders through online communications, digital signage and regular forums including running our local workplace council and supporting our local leadership group, including fulfilling actions from forums to enhance the overall workplace.

• Oversee the office runs smoothly, is safe, and is clean and tidy - checking on meeting room set up, IT first fix triage, removing old equipment, furniture, or appliances. Proactively spotting faults. Providing event support for business units, restocking stationery and printer hubs, supporting colleagues with DSE equipment, locker management, lost property, and meeting room technology.

What we're looking for:

• You love working at Lloyds Banking Group and have a passion for your local workplace.

• You care about colleagues and want to make a difference to their working day and how they feel about their workplaces.

• You have strong stakeholder management skills and have the ability to build relationships with those around you quickly - understanding needs and putting others at ease.

• You can evidence effective planning and managing of projects.

• You have an ability to think creatively and facilitate group ideation.

• You can produce engaging, and clear communications intended for colleagues.

And any experience of these would be really useful:

• You have existing experience supporting the running of our workplace.

• You have knowledge of Health & Safety in the workplace.

• You have experience running both large and small-scale events - preferably within Lloyds Banking Group.

• You can show strong evidence of pro-active networking, including engagement with external organisations and events.

• You think differently to others - Able to demonstrate an entrepreneurial and innovative approach to your role.

• You have experience listening to colleagues through a variety of methods.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know.

Apply today!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.