Admin Support - Band 2

Skills and Experience We require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls, as well as previous busy office experience. The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Essential requirements of this post include a confident telephone manner, good IT skills, high level communication skills, attention to detail and sensitivity due to the nature of the service. You will need good organisational skills and the ability to work both independently and as part of a team. Knowledge and experience of Microsoft Office systems would be an advantage however, training will be provided for in-house systems such as Carenotes, ESR, Tracking etc. You will work on your own initiative and organise your own workload, as well as that of others, meeting deadlines, and responding professionally to enquiries both internally and externally to the organisation. The Successful candidates will require completion of an on-line training modules. For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

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