Administration Assistant

Provide an efficient and effective clerical service to support the team, including photocopying,variety of typing tasks, data entry of any confidential/sensitive information, collection ofdemographics, registering referrals and associated tasks it brings like booking and reschedulingof clinic appointments and maintenance of related waiting lists.2. Ensure maintenance of Trust in-house systems and all data entry requirement specific and meeta high standard. Support/produce standardised computer-generated reports and/or statisticalinformation as requested by line manager.3. Contribute to the ordering of supplies, managing stock levels and associated procedures.4. Act as first point of contact for all enquiries, answer the telephone, clear answerphone, recordmessages and respond to queries in a timely manner ensuring effective communication in linewith local policies for non-clinical information only. All visitors welcomed to the departmentand signposted accordingly.5. Effective liaison and transfer of relevant information to all health and social care providers asrequested by line manager.6. Ensure appropriate records are maintained, inputted accurately and updated where relevant tosupport record management, audit purposes and retention periods as directed by line managerand in line with Trust policies and procedures.7. Ensure access to the building, reception and waiting areas are kept clean, tidy, and safe andthat information (leaflets and posters) contained within reception areas is accurate and up todate and building issues are reported appropriately.8. Contribute to the processing and actioning of all incoming and outgoing mail, associated emailaccounts including safe collection of path lab specimensParticipate with serious untoward incidents, investigations risk assessments etc recognise andrespond to any emergency situations that are identified and reported as they arise in theworkplace.9. Have an awareness of the Trust complaints procedure which will include defusing potentialcomplaints or conflict and escalating appropriately as necessary.10. Facilitating meeting including booking meeting rooms, arranging refreshments, circulatingnotes and agendas if necessary.11. Requirement to work from other bases within the organisation, if necessary, and to undertakeany other duties that may be required appropriate to the post holders grade, experience andcompetence.16/09/202212. The post holder shall as necessary provide cover for and undertake duties of absent colleagues.13. Assist with the training/induction process of new admin colleagues within the service.14. The post holder shall as necessary provide cover for and undertake duties of absent colleagues.15. The post holder shall follow all the policies and procedures of the organisation. Have awarenessof how to deal with actions and escalate where appropriate.16. The post holder shall contribute to any service improvement initiatives to enhance quality ofpatient care and improvement in the quality of administrative admin support services.17. Participate and engage with Trust supervision and training compliances to enhance owndevelopment.

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