Administrator

Provide a switchboard/reception service and be a focal point for all sources of information appertaining to the hospital and organisational services. Staying up to date with all issues relating to the hospital Using the Trusts Database and electronic record system: where necessary update the patients details on each visit. Using the Trusts Database to register patients attendance in Out-patients using the booking system. To follow necessary procedures to ensure clinical and nursing staff are aware of the patients arrival. Patients will be directed to the correct waiting area by reception staff. Ensure all appointments are in the correct episodes and make corrections if necessary. To deal appropriately, calmly and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patients relatives, staff and other healthcare colleagues on appointments and other Trust Services. Information and Reporting Use the Trusts Datix reporting process regarding the reporting of incidents with staff, patients and incidents within the Trust. Technology or System Support Using the Trusts IT service to record problems with IT systems Where necessary, complete Mandatory Training within the Trust Complete Systems training when they are being introduced by the IT Department. General responsibilities To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work. Deal tactfully with patients who arrive for appointments cancelled on the day, either by telephone or face-to face. Liaise with patient transport and ensure transport staff know where to take or collect the patient. Ensure patients waiting for transport are kept comfortable with drinks and food. Exercises judgment while dealing with day to day queries Liaise with senior management and Porters on issues regarding security. Assist with resolving communication issues as the last line of contact on the telephone system. Report alarm/switchboard faults to management and CSH Digital Services. Frank all outgoing mail and ensure that the correct/cheapest method of postage is used at all times. Be aware of the procedures to be followed in the event of an emergency and take responsibility for informing other agencies in the event of an emergency. Manage delivery of parcels to the back door and ensure appropriate delivery via the Porters. Help the processing, sorting and pigeonholing of incoming Mail. Supply replacement hearing aid batteries and provide information for repair services available. Keep locked away a small float for the Porters to access when they collect the ward papers and bring back the receipt, ensuring all documentation is completed accordingly Ensure that reception areas are clean, tidy and well maintained. Comply with requirements of the Data Protection Act, Freedom of Information Act and legislation issued in relation to confidential data Any other duties relevant to the post, position and appropriate to the grade as specified by departmental management This job description is not exhaustive and the post holder may be required to undertake such other duties from time to time as are consistent with the responsibility of the grade. This job description is subject to review and development from time to time in liaison with the post holder. As an employee of Central Surrey Health Ltd you will be required to adhere to all the organisations policies and procedures

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