Band 2 - Housekeeper, Surgical Wards

The post holder will uphold and display Trust values of Commitment, Care & Quality Responsibilities for Catering Assist patients to order food, where necessary taking into account special needs and medical requirements. Liaise with Kitchen Manager /staff to ensure food provided is of a consistent high standard and meets patients needs Prepare and serve hot/cold snacks (e.g. toast) as requested in line with Trust policy. Take joint responsibility with the nursing/midwifery team to serve meals, ensure patients intake is recorded and reported and that dietary needs are met. Ensure red trays are provided for all patients deemed nutritionally at risk. Provide eating assistance, e.g. cutting up food, placing food within reach, and encouraging patients to eat. Ensure all food and beverages are served at the correct temperature according to food hygiene regulations. Take responsibility for the Ward kitchen, ensuring it is clean at all times, e.g. discarding out-of-date food, stock rotation and labelled correctly Ensure patients whose fluid intake is not medically restricted have easy access to fresh water (e.g. jugs and glasses). Responsibilities for Cleaning Assist in monitoring and maintaining cleaning standards on the Ward, which will include spot cleaning when required. Ensuring the Ward is clean, safe and tidy at all times. Joint responsibility with Ward staff for cleaning specialist equipment as per Trust/Ward policy e.g. commodes, drip stands etc. Responsibilities for Cleaning Assist in monitoring and maintaining cleaning standards on the Ward, which will include spot cleaning when required. Ensuring the Ward is clean, safe and tidy at all times. Joint responsibility with Ward staff for cleaning specialist equipment as per Trust/Ward policy e.g. commodes, drip stands etc. Ensure isolation nursing areas are cleaned appropriately and identify any problems with cleanliness and report to the Senior Sister/Charge Nurse/Midwife. Responsibilities for the Ward Environment Carry out monitoring and evaluation of service delivery especially related to cleaning, catering, linen and the environment within agreed guidelines. Monitor and co-ordinate any ad hoc maintenance, recording and liaising with the support service helpdesk as required. Transport and dispose of clinical, domestic and confidential waste (outside of the domestics duties) as per the policy, e.g. taking waste to the ward disposal area. Clean and prepare beds and making sure there is adequate linen for the ward. Ensure the patients bed space is respected including attending to patients fruit, flowers, etc. Responsibilities for General Duties Receive, welcome and guide visitors on the Ward, liaising with other staff as appropriate. Transport equipment, consumables and written information as required. Maintain and update non-clinical records and information as required. Receive and pass on information to others, maintaining confidentiality. Deal with initial complaints and conflict if required in a polite, calm manner and report to Nurse/Midwife in charge. Assist with training of staff involved with Ward Housekeeping services into Ward routines to achieve required standards. Respect the privacy and dignity of patients whilst carrying out housekeeping duties. Ensure their own actions reduce risks to health and safety and to promote a health and safety culture within the workplace. Respond to emergencies as appropriate. Foster patients equality, diversity and rights and maintain confidentiality. Ensure wherever possible that patients have adequate supplies to meet their basic needs, e.g. toiletries as required. Ensure the Ward has sufficient stocks to meet patient and staff needs. Assist client with accessing and interpreting written information e.g. cards and letters. Explain the correct use of equipment to patient e.g. Nurse call bell.

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