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Call Handler

NHS

Job Description

An exciting opportunity has arisen for a multi skilled administrator to join our admission avoidance service. Based in Smithfield 1 building Hanley the successful applicant will join an integrated, collaboratively focused team to carry out a variety of administrative tasks for the Care Coordination Centre.

The primary objectives of the service are to work closely with uni/multi-disciplinary teams/agencies in addressing a wide range of care/support issues across the spectrum of conditions, preventing unnecessary hospital admissions and improving the health and wellbeing of the population served.

The role involves taking telephone referrals for the Care Coordination Centre and CRIS Clinical Team from GPs, West Midlands Ambulance Service, Community Nurses and all other Health Professionals. The admin staff will play a pivotal role in the avoidance of inappropriate hospital admissions and support referrers with advice, guidance and signposting of alternative pathways.

We are looking for an enthusiastic and innovative individual who possesses excellent communication and IT skills. The candidate will have to be able to prioritise their own workload without supervision, have an excellent telephone manner and be able to work well on their own initiative as well as part of a team.

Part of the role is around customer care, the filtering of telephone calls and meeting and greeting partners. The general administrative tasks involve using a variety of IT systems including data inputting and interrogation of the system. You will also be expected to Support the clinical team with a variety of admin tasks.

Candidates will need to be flexible and respond positively to changes in allocated work and deadlines at short notice.

Please contact Lesley Roberts, Senior Clinical Operational Manager on 0300 123 0983 or email [email protected]

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