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Clerical Officer and Audio typist - Band 2


Job Description


JOB PURPOSE 1. Working as part of a team to provide admin and clerical support to MSK Outpatients Department; assist in the smooth running of Outpatient services 2. To maintain a polite friendly and efficient service for patients and their relatives3. To ensure data is accurately recorded 4. To be abled on occasion to work flexibly and cover admin requirements across the whole MSK OPD

QUALIFICATIONS AND EXPERIENCE:ESSENTIAL• Education to GCSE Level• Previous experience of providing clerical support in a busy and challenging environment.• Evidence of experience of working with the public

DESIRABLE• Experience of working in a healthcare environment.

SKILLS AND KNOWLEDGE:ESSENTIAL• The ability to work using own initiative and without supervision.• Good communication and interpersonal skills.• Computer literacy & keyboard skills• Literacy and numeracy• Good office skills• PAS, EPRO and Trust IT Systems

DESIRABLE• Knowledge of hospital databases/ information systems.• Knowledge of Microsoft Office.


ESSENTIAL• Ability to demonstrate confidentiality and trustworthiness.• A willingness to be flexible and to work as part of a team.• A willingness and ability to work Bank Holidays and Saturdays, on occasion.• Self-motivated.• Ability to achieve a high level of accuracy while ensuring deadlines are met.• Efficient with good organisational skills and ability to prioritise• Ability to work under pressure• Ability to deal with clinicians, general practitioners, management, staff, patients and the general public.


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