Community Equipment Clerk
Job Description
Job summary
We have an exciting opportunity for an efficient administrator to join our busy Community Equipment Team. We have a part time 22.5 hours per week and full time position 37.5 hours available.
The Successful candidates will have good organisation and people skills, be computer literate, and have the ability to work with limited supervision.
Candidates will have the ability to take calls and schedule equipment delivery and collections using Trust systems.
Candidates will be expected to work as a team, cover reception duties, demonstrate professionalism, be empathetic and understanding to service users.
This is a Community Clinical Support role, there is an expectation for the successful candidates to be flexible and support across the Community Division.
Main duties of the job
The Successful candidates will provide effective and comprehensive administrative support in our busy Community Equipment Team.
Candidates will use systems with specific responsibility to schedule deliveries and collections to service users.
Answer the telephone professionally and respond to queries in a timely manner ensuring effective communication in line with local policies.
Data cleanse, and input accurate and timely information required for audit purposes.
Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
Undertake reception duties and support visitors to the service.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working will be considered for all roles.
Job responsibilities
- Provide comprehensive administrative support to Clinical teams.
- Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
- Produce standardised computer generated reports and/or statistical information as requested by line manager.
- Type all correspondence relating to the team.
- Undertake general office duties, including ordering supplies and managing stock levels.
- Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
- Transfer relevant information to all health and social care providers as requested by line manager.
- Input accurate and timely information required for audit purposes.
- Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.
- Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy.
- Be responsible for the opening and closing of buildings, if required.
- Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.
- Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
- The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
- Assist with the training of new clerks within the service.
Person Specification
Skills
Essential
- Good keyboard skills
- Ability to plan, prioritise and schedule work
- Effective communication and interpersonal skills
- Ability to work with attention to detail
- Ability to work effectively within teams
- Ability to work on own initiative
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Qualifications
Essential
- GCSE/NVQ2 or equivalent, or equivalent work based experience
- Computer literate
Desirable
- Previous Healthcare Clerical Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Mersey Reach
Unit 5, Dunnings Bridge Road
Liverpool
L30 6TA
