Overview

A permanent opportunity has arisen to join NHS England’s South West Complaints team.

NHS England South West provides a complaints resolution service to NHS England for Primary Care and Specialised Commissioning Services.

Our team are experienced complaints resolution handlers providing a comprehensive service for patients and carers.

We work with NHS England to provide local analysis to support the commissioning of health service improvements.

The post holder will manage Primary Care and Specialised Commissioning Complaints for NHS England across the South East/South West. You will be able to do this from any home based location nationwide but may be expected to occasionally travel to the South West region for meetings and/or other team commitments.

Working alongside Regional Teams and the Customer Contact Centre colleagues, you will ensure all complaints are investigated and answered within specified timescales ensuring a responsive, high quality service to the public.

We are seeking applications from individuals with enthusiasm for driving forward improvements in complaints handling, with experience of managing complex complaints and with passion for improving the quality of services NHS England delivers to the public.

For further details / informal visits contact:

Name: Susie D’Amico

Job title: Complaints Manager

Email address: [email protected]

Telephone number:0113 825 2491