ePMA Trainer

To actively support the identification of risks and ensure that any identified risks are investigated and reported as per Trust Policy. To provide frontline application knowledge support to users of EPUTs EPMA application in response to service requirement and to respond in a professional and customer focused manner. This will include analysing situations information. To assist in the continual reviewing of the ePMA training services to ensure the content is complete and up to date. To effectively plan for up-coming training sessions ensuring appropriate materials are developed using a consistent approach across the Trust. Effective use of training tools and methodologies. To provide support and training where necessary for the wider trust systems. To provide frontline training and support to users of which will include providing advice and technical support over the telephone or in person and explaining solutions which may be complicated to the user in a clear manner. To participate in local user groups and attend professional meetings or relevant conferences in order to provide additional information / development for the service. The post holder will work on own initiative to provide solutions and exceptionally refer matters as appropriate. To create ePMA system training materials in line with Trust standards, ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained. To participate in the testing and adaptation of the ePMA system To take responsibility for the safe use of IT systems and equipment by those attending training sessions. To liaise and communicate with patients, service users and carers in an appropriate and professional manor when present on ward delivering training or supporting ePMA roll out. This may be on a one-to-one, individual basis and usually face-to-face.

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