Outpatient Administrative Assistant (OAC)
Job Description
Job summary
The post holder will support the Outpatients Appointments Centre in the administration duties associated with booking and rescheduling outpatient appointments, and managing reception desks.
Main duties of the job
The administration role will involve working across multiple systems [E.g. Email, E-Referrals, PAS, call reminders, mailing systems] to manage patient appointments in accordance with local procedures and national policies.
The role will include participating on the telephone rota in receiving incoming telephone calls and managing reception desks in a patient facing role assisting patients and visitors with their enquires.
- Recording patient demographic and referral information accurately
- Being polite, professional and empathetic when speaking to patients on the telephone or face to face
- Using initiative to be able to problem solve and answer queries as they arise, using digital means of communication, telephone or face to face
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job responsibilities
Outpatient Appointment Centre Administrator - B3
Full time 37.5 hours per week (part-time hours may be considered)
As a leading healthcare organisation, we aim to deliver a first class patient experience from first referral through to clinical treatment.
Responsible for day-to-day administration processes supporting the Booking Coordinators and Supervisors within the Outpatient Appointment Centre. Previous administration experience is essential and knowledge of hospital Cerner PAS and eRS systems would be desirable.
The department works in line with a number of the government targets around patient waiting times. You will be responsible for delivering an excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality.
The hours for this post are to be worked Monday to Friday between 08:00 and 17:00 on a rostered basis.
PREVIOUS APPLICANTS NEED NOT APPLY
For further information please contact the Outpatient Assistant Service Manager on 01483 571122 ext. 4798
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent level of knowledge
Knowledge & Experience
Essential
- Previous experience within an administration environment
- Previous experience of dealing with the general public
Desirable
- In depth knowledge of Cerner & eRS
- Working in an office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Royal Surrey NHS Foundation Trust
Address
Royal Surrey County Hospital
Egerton Road
Guidlford
GU2 7XX
