Patient Contact Advisor – be part of a high performing team who make a difference to our patients!

We have a great opportunity for you to join our Single Point of Access (SPA) team based at the Royal South Hants Hospital.

SPA is the gateway and first point of contact for Patients and Health Care Professionals for a variety of services across the Southampton and Portsmouth area. These services cover our community nursing, physio and occupational therapy teams as well as sexual health, palliative care and podiatry teams.

The post holder will work as part of an established and dynamic team providing primarily a telephone service including:

  • appointment management
  • patient account management
  • referral management
  • waiting list management
  • other administrative duties.

We are looking for an enthusiastic, flexible, reliable and self-motivated person with excellent communication skills and who has the ability to work both within a team and directly unsupervised. Whilst previous call centre experience is not essential you need to be comfortable working to a daily monitored standards of quality and accuracy. Full training will be provided.

SPA is open 7 days per week from 8am to 8pm, including all bank holidays. The successful applicant will be included in the roster to work a combination of early, late and weekend shifts some of which will be eligible for enhanced shift pay rates.

If you feel this is the opportunity for you and you are prepared to be a hard-working, effective flexible team player and share our team behaviors then we look forward to your application.

Single Point of Access – Our behaviors

  • Approachable
  • Supportive
  • Flexible—Adapt/agile
  • Thoughtful -Stop & think
  • Fairness & Equality
  • Positive
  • Calm

For more information, please contact Jayne Williams – SPA Service Manager on [email protected]


Please note that should this post attract sufficient interest, we may choose to close at an earlier date. We strongly suggest that you apply at an early stage.If we have not contacted you within four weeks of the closing date of this post, please presume that you have not been selected.Candidates selected for interview will be contacted within 2-3 weeks; therefore you should check your emails regularly including junk mail folders.