PCN Care Co-ordinator

  • NHS
  • Full Time
  • Harlow
NHS

Job Description

The care co-ordinator role will ensure patient health and care planning is timely, efficient, and patient-centred. The role will include responsibilities for the coordination of the patient's journey to meet their physical and/or mental health needs.

This role involves working closely with the three practices in the Primary Care Network (PCN) ensuring all patients receive the best possible care and service. You will support patients preparing for clinical conversations they may have with a primary care professions or following- up clinical conversations they have had.

You will become an important member of your PCN multidisciplinary team (MDT) identifying patients in need of proactive support ensuring the appropriate support is made available to them and their carers and any needs are addressed.

The post holder will work closely with members of the primary care teams and multidisciplinary team (MDT’S) to provide well-resourced, integrated care closer to home and support patients to manage their own conditions, remain in good health and lead independent lives.

You will work in partnership with the health and wellbeing coaches and the social prescribing link workers and taking referrals from all member practices.

Care co-ordinators responsibilities include but are not limited to the following:

  • Co-ordinate and minuet Adult and Child Multi-Disciplinary Team Meetings (MDT).
  • Co-ordinate weekly Care Home Meetings.
  • Invite and book reviews for Serious Mental Illness, Learning Disability and Severe/Moderate Frailty.
  • Support the delivery of Enhanced Service and Quality Outcomes Framework.
  • Work closely with other members of the Primary Care Teams to deliver the above.
  • Liaise with secondary care over patient queries regarding hospital appointments, procedures etc.
  • Support patients self-referring to VitaMinds.
  • Invite and book Carer reviews.
  • Provide signposting for Carers e.g. to social prescribing team.
  • Any other roles as deemed necessary to support delivery of care to PCN population.
The suitable applicant will have the following skills/experience:
  • NVQ Level 3 or equivalent
  • Good oral communication skills and be able to communicate professionally and effectively with a variety of people at all levels.
  • Literate in IT/computer Skills including Word and Excel
  • You will be motivated by helping people with care and empathy and in delivering person centred support in a non-judgemental way
  • Demonstrate ability to show kindness and compassion and a caring manner, with an understanding of human needs physical ,emotional and social

  • Ability to travel across sites and across Trust boundaries to attend meetings, etc.
  • Good time management and prioritisation skills, ability to work to strict deadlines. Ability to work on own initiative without direct supervision , understanding where clinical input is required

We are a friendly, supportive, democratic, well organised and enthusiastic Primary Care Network, dedicated to providing traditional family orientated General Practice based in a new purpose-built single site Health Centre in Harlow for the PCN.

  • The PCN has 40,000+, patients from three practices. Lister Medical Centre based at Lister House, Staple Tye, The Ross Practice and The Hamilton Practice based at Keats House, Bush Fair.
  • Innovative team structure, including Social Prescribers, Care coordinators, Clinical Pharmacists and a Health and wellbeing coach.
  • We are a training hub and support learning and development.
  • System One clinical system
  • Easy access to M11/M25, close to London and Stansted and attractive Essex and Hertfordshire countryside, excellent schools

We look forward to the addition of a Care coordinator to the PCN and would be able to support someone new to the role providing support and training as needed.

Informal visits or contact prior to the interview process are welcome.

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