PCN Care Home Coordinator (Maternity Cover)
Job Description
Job summary
ABOUT THE ROLE
We have an exciting opportunity for a Care Coordinator to join our dynamic team to provide maternity cover for a year. We are looking for someone who is well organised and enthusiastic about providing high quality care to patients. The role will mainly involve supporting our PCN Care Homes Team and the Care Homes to organise and support the weekly care home rounds. You will also work closely with the practices and the PCN Business Manager to monitor the achievement of key performance indicators and requirements of the PCN contract which will involve direct patient contact. The successful candidate must be confident in skills and knowledge to manage their own workload independently, finding solutions to issues when appropriate.
You will be working remotely but may be asked to travel to Newark for meetings as required. Newark PCN is made up of 7 GP Practices
- Balderton Primary Care Centre
- Barnby Gate Surgery
- Collingham Medical Centre
- Fountain Medical Centre
- Hounsfield Surgery
- Lombard Medical Centre
- Southwell Medical Centre
Newark PCN has a patient population in excess of 78,000. You will be part of our PCN Care Homes Team and supported by our PCN Business Manager.
Interview date 23/01/2025.
Main duties of the job
KEY RESPONSIBILITIES
- Administration support to the PCN Care Homes Team including daily contact with Care Homes, adding rotas and appointments to the practice appointment system and reviewing outcomes from daily home rounds and actioning as appropriate.
- Identify and refer new Care Home residents and hospital discharges.
- Running monthly reports on staff activity and key performance indicators for the PCN.
- Support the Care Homes Team, PCN staff and Practice managers with administrative work including contacting patients and booking appointments through an appointment system, creating and amending rotas etc.
KEY REQUIREMENTS
- Good standard of education GCSE or equivalent in English and Mathematics
- Excellent working knowledge of Microsoft Office software (previous experience of using electronic patient record TPP SystmOne would be desirable)
- Understanding and able to deal with confidential and sensitive issues when liaising with team members, patients and other professionals
About us
PICS is the employer for this role. We collaborate with patients and partners to design and deliver clinically robust health and social care solution through Community Services, Out of Hospital Services, GP Practices, and Primary Care Networks. Find out more about us: http://picsnhs.org.uk/.
Benefits of working for PICS
We offer a comprehensive package which includes:
NHS Pension 2015 Scheme (subject to eligibility)
- Alternative government-based scheme (subject to eligibility)
- Generous annual leave entitlement which references NHS Agenda for Change and recognises previous NHS service, starting 35 days pro rata (inc bank holidays)
- Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
- Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
- Working in a multi-disciplinary team with support from a wide variety of professionals
- A flexible approach to a work-life balance
- Cycle to work scheme (subject to eligibility)
- Access to Blue Light Card scheme
- All staff events and conferences
- Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
- Free parking across many sites
- Personalised induction into the company and job role
Job responsibilities
KEY RESPONSIBILITIES
The post holder, working closely with the PCN team, Care Home Team, Care Homes, GPs and existing community services will:
- Coordinate Multi-Disciplinary Team meetings for people living in care homes
- Coordinate weekly rounds with all PCN care homes
- Utilise Population Health Intelligence to proactively identify care home residents and work with the PCN team to enable the PCN team to deliver personalised care
- Utilise Population Health Intelligence tools where needed to support other patients in the PCN
- Assist practices with increasing their cancer screening uptake rates
- Taking minutes for monthly PCN meetings
- Process referrals in for PCN Social Prescribers
- Run regular reports on PCN staff activity and Investment and Impact Fund (IIF)
ADDITIONAL RESPONSIBILITIES
- Proactively prepare any actions prior to the MDT ensuring all relevant clinicians are present
- Follow up on all forward actions resulting from MDT discussions
- Be responsible for logging and making referrals
- To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with data protection protocol
- To be customer (patient, carer, GP) focused when representing the service
- To work collaboratively with other teams and services to maintain an effective and efficient service
- To offer appropriate support and guidance to patients and their families/carers
- To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
- To have excellent IT skills, to include Microsoft Office, Outlook and Excel
- To undertake general office duties to support the role
- To work effectively as part of a team to provide cover for Care Coordination Teams when required and to be flexible regarding working hours to meet the needs of the service
- To ensure all electronic records are updated and complete within the agreed time-scales
- To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleague
- Support the PCN team by inputting into the overall strategy development and programming of work streams by applying knowledge and understanding of programme and project management
- Work with key personnel in the PCN to develop & support collective general practice projects including areas of federated working
- Work towards completing the appropriate training to deliver and support the Comprehensive Model for Personalised Care.
- To process referrals for and support PCN Social Prescribing Link Worker(s)
- To attend and minute the monthly PCN meeting, as well as providing a monthly update on the IIF figures
- To run monthly and quarterly reports on PCN Staff activity and present this in a Powerpoint presentation
- To run monthly reports on Investment and Impact Fund (IIF) targets for the PCN and circulate this to practices
- Provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support where requested
- To participate in the review and appraisal process
- To carry out any other reasonable duties as requested by a manager to ensure quality of service
- To participate in any relevant training/courses/conferences
- Complete mandatory training
The post holder will be able to:
- Use clinical systems for record keeping, audit and evaluation
- Develop and implement data collection systems that will provide accurate and timely data
- Maintain confidentiality
Person Specification
Qualifications
Essential
- Please provide details of your CPD, using examples where necessary.
Knowledge and skills
Essential
- Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Experience
Essential
- Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.
Personal Qualities
Essential
- Please provide details for why you would be a great fit for this role and why you have decided to apply.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Integrated Community Services
Address
Newark PCN
Nottinghamshire
NG24 4XG
